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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576 of 7576

Ability to remove number from an existing group SMS

Ability to remove number from an existing group SMS. Currently, it is not possible to edit the number on the existing group SMS. It would be easy if it will have that option instead of creating a new one. Hope you can consider.
Jessa Remo over 2 years ago in RingCentral Admin Portal 0 Under review

Monthly view in schedule manager

Be able to see annual leave and scheduled off phone activities on a monthly basis. Helpful for team leaders and managers to see a snapshot of all agents off within the month.
Natalie Middleton over 2 years ago in RingCentral Contact Center 0 Future consideration

One Touch Audio Dial In

Anyone who is joining an audio conference call just has to hit a link rather than type the dial in and participant code. It's more efficient and Uber conference has that ability.
Guest over 3 years ago in RingCentral Phone 1 Under review

Press 0 to divert back to operator when on hold or in call park

At the moment a caller can get stuck on hold permanently or in a park location for upto 5 minutes. Add functionality so a caller can press 0 in either of these scenarios and be routed back to the operator.
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Ensure that side panel doesn't cover main chat area

The side panel covers the main chat area unless the app window is set very wide. For me, the app has to take up over half of my working screen before it allows both the side panel and main panel to be fully viewable. This problem did not occur for...
Andie Carole Byron about 2 years ago in RingCentral Web/Desktop App 2 Under review

please add newforma support

We use Newforma for our company contact list. A connection with the Ring Central app would streamline our workflow.
Kevin Tisdale over 1 year ago in RingCentral Web/Desktop App 0 Under review

Manage Forms Form Manager - Allow Prior Versions

In the Contact Center - under Manage Form - allow the ability to see previous version data - this is critical for audit and historic data
Elizabeth Witte over 1 year ago in RingCentral Contact Center 0 Under review

Quick contacts access when transfering a call (Desktop and Mobile Apps)

We can add company contacts to our Quick contacts access but when we receive a call and want to transfert it to someone else, we have to search the contact in the global list again. If we could have the possibility to access our Quick Contacts fro...
Dave Belley over 1 year ago in RingCentral Mobile App 0 Under review

Stop Canceling texting when a new call comes in.

when Texting, or using the keyboard for anything and a new call comes in the app minimizes the keyboard. Clearly im typing something I don’t want it minimizing every call. Happened 3x typing this message…
Michael Foley over 1 year ago in RingCentral Mobile App 0 Under review

Don't change the supervisor state when the supervisor monitor or listing in a call for their agent

We already change our working base state to away (gray) see below screenshot. This happened when the supervisor start monitoring and when the supervisor stop the monitoring it put her into the working and orange state
Guest over 2 years ago in RingCentral Engage Voice 0 Future consideration