Skip to Main Content

Customer Ideas Portal

Showing 7016 of 7016

park location music configured to match hold music

We are able to log in to the admin portal and edit/customize our hold music anytime, but I cannot access the ability to edit/customize our park music. I would like them to be configured to be identical so it feels more uniform to our clients.
Carrie Keil 9 months ago in RingCentral Admin Portal 0 Under review

need ability to add default note to all fax covers

need ability to add default note to all fax covers. for government offices this will save time when cover note is default for security purposes and HIPPA compliancy
Information Technology 9 months ago in RingCentral Phone 0 Under review

List of users who access of ringcentral in mobile phone.

It is useful in the sense when a user is accessing his/her account in desktop/laptop, an IT person or Manager is aware about that. but in some cases users take access in mobile and use it for any unknown purpose.A user can take access by resetting...
Rajveer Damami 9 months ago in RingCentral Admin Portal 0 Under review

Send contact cards to android and iphone

You know how everyone business getting hit with spam likely? One way to avoid this is to get your prospect to add your contact to their phone. You can do this via SMS by sending a contact card. You can send them to android but not to iphone. We ne...
Lee LeBaigue 9 months ago in RingCentral Phone 0 Under review

RingGroups

RingGroups can be highly disruptive to call flows if not managed. It would be highly advantageous to be able to enable or disable this feature from the Admin portal as the Super Admin. Allowing any user to enable forwarding or to manipulate their ...
Ken L 9 months ago in RingCentral Admin Portal 0 Under review

Enable App to return missed calls from number called

Hello, I have seven different numbers that call me. When returning a missed call from the app, it defaults to whatever I last used instead of the number called. In this case, I have to go to the dialpad, select the number called and then go to rec...
Dee Dickerson 9 months ago in RingCentral Mobile App 0 Under review

SMS: A table that describes exactly the cost per SMS (price per character, and more)

Going to my view log, I noticed that some SMS cost $0.85 (not the $0.00085 advertised) and that some cost up to $5.10c. I reached support to ask why that is, and they told me it has to do with the number of characters.I asked for a table to unders...
Cocoon Customer Experience Team over 1 year ago in RingCentral Phone 0 Under review

Remove deactivated reps from the reports

Can we add a button which allows all deactivated users to be deselected from the reports. Currently you have to select each employee one at a time.
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Live Reports - filter calls with low duration

In performance reports there is an option to filter calls with a duration of e.g. <10s while in the Live Reports there is not. When receiving multiple phantom calls like this there is no way to reasonably use the SLA feature in case such calls ...
Daniel Neuhoff over 1 year ago in RingCentral Admin Portal 1 Under review

Allow scheduling of meetings without connecting to a calendar

Allow scheduling of meetings without connecting to a calendar. For privacy purposes and confidentiality, I do not want to give access to my outlook calendar.
Guest almost 3 years ago in RingCentral Meetings & Webinar 1 Under review