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Customer Ideas Portal

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Multiple Folders within Contacts to organize contacts

Multiple Folders within Contacts to organize contacts . I have current clients, real estate agents, Insurance agents, past clients and many others and it would be nice to have them sorted into different folders
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to pickup existing park lines in the RingCentral App

When our users place a call on a park line using a desktop phone, we cannot pickup the parked call using the RingCentral App.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Automated calling of phone numbers one after the other

Is there a feature where I can set up RC to continuously call a series of numbers and if someone answers the phone call, then, it gets connected to one of our live agents?
Guest over 1 year ago in RingCentral Phone 0 Under review

Docusign like feature in the RC meetings

It helps people in the meetings, to go through the documents and also sign them.
Goutham Ratakonda over 1 year ago in RingCentral Meetings & Webinar 0 Under review

%SLA for the entire organization

We see that %SLA is available for call queues only. Is it possible to get %SLA for the organization as a whole or for users? The reason is at our company, we have dedicated operators. example: press 1 for the English operator, press 2 for the V...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Agent Details

I don't understand why the Agent details in Live Reports is ONLY accessible for that day. There needs to be an option to get a detailed report in that format with how many calls each agent took for each queue after that day without having to manua...
Phonehub 1 - Potaia over 1 year ago in RingCentral Analytics 0 Under review

Enumerate a limited number of users to reduce page load times

We have a large account and as we add more users, the users page loads so slowly because the webUI enumerates ever user in the system. Could we eliminate virtual extensions from the search and reduce the user enumeration to 500 and load only the n...
Justin Davidson over 1 year ago in RingCentral Admin Portal 0 Under review

Logged in support experience for premium support customers

It doesn't need to ask us for our account number. Having premium support takes longer to get to because we go through regular support just to be told we have to wait for a premium support agent. Start us in premium support. We're signed in, you kn...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

contacts on rc phone and rc app not synchronized

contacts on rc phone and rc app not synchronized - some contactcts doesnot reflect on rc app on mobile cu retype and save the existing contact on the rc phone and it auto update on rc app on mobile
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

requesting a feature to have an option to change the logo in the RC unified app.

requesting a feature to have an option to change the logo in the RC unified app.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review