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Add the Ability to look into Queue Metrics by User

On Dashboards, being able to click into a widget and look at what user's are contributing where will be very helpful for call tracking and accountability. Right now, it appears as if you can only view live activity from a macro level, but being ab...
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

ability to record call monitoring

Hi Please create a feature that user can record call monitoring when we monitor other user
company . 9 months ago in RingCentral Admin Portal 0 Under review

Enable editing for "Block robocalls"

After listening to the available recording under "Block robocalls" section under the "Phone System" setup, I realized that it was not what I would like to have. Regrettably, I am not allowed to edit as I am in other areas where a recording is avai...
Wayne Jackson 9 months ago in RingCentral Admin Portal 0 Under review

More effective FBI/CBI Fraud Alert and tracking capabilities

I am currently experiencing Fraud by someone using my Ring central Phone number then harasses throughout until I accidentally hit his link we need an effective Fbi tracking capabilities real time links available to combat online fraud attempts
Guest over 1 year ago in RingCentral Analytics 0 Planned

Block a range of phone numbers

I am receiving 6-8 spam calls each day from a particular range of numbers. The numbers have the same area code and first four digits, but the last 3 digits vary. I cannot effectively manage 1000 (or more) numbers in my block list. The suggested so...
John Worley over 1 year ago in RingCentral Phone 1 Under review

Display both Caller & Line ID on screen in the mobile app in situations where users have more than one line

I have two lines coming in to my mobile app. I need to be able to see the caller ID and also the line ID, so I know how to answer the phone appropriately.
Matt Alexander over 1 year ago in RingCentral Mobile App 0 Under review

Add iOS ignore call and send SMS option

When receiving a call via the mobile app a user only has the option of choosing decline or accept. Mobile phone users are used to having the option to send a SMS when you can't answer a call. Having the same function in RingCentral mobile would be...
Craig Miceli over 2 years ago in RingCentral Mobile App 0 Under review

need to download chat log on rc meetings even if the meeting is not recorded

need to download chat log on rc meetings even if the meeting is not recorded
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Under review

Include Playing of Call Recordings in the Audit Trail

We need to be able to see what call recordings are being played, by whom, and the date and time they were played. This is so we can tell if anyone is browsing through call recordings in an inappropriate manner. It would be useful to have these det...
Rob Frood over 2 years ago in RingCentral Admin Portal 0 Under review

include a video conference history that has timing of each video conference--similar to call history.

No description provided
Guest over 2 years ago in RingCentral Analytics 1 Already exists