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RingCentral and InContact do not share data - IVR with Extension failure

We set-up our IVR with the ability to have callers auto route to an EXT in RING App. If the caller miss-types the EXT the connection fails and hangs up on the caller
Will Snyder over 1 year ago in RingCentral Contact Center 3 Already exists

New Message Notification Color

Change the message notification to the same orange color as phone. The gray notification blends in and messages are missed at times.
Bill Love over 1 year ago in RingCentral Web/Desktop App 0 Under review

URL Issue

I am Unable to send URL from SMS. Is there any feature that activate for this purpose.
Shane Palmer over 1 year ago in RingCentral Web/Desktop App 1 Needs more information

expand search function to find text used across RingCentral

I was looking for a specific email address that received information. However, I didn't know where the email was used and where it was set up. If the search function would allow searches for specific texts across the site, I could have found the m...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

To Check from user extension profile which call queue the extension belongs.

I will check the user extension instead and from there i will see on which queue the extension is in. Coz right now we have 100 queues, And its troublesome to check all 100 queues just to see which queue a specific extension is missing.
Julius Flores over 1 year ago in RingCentral Admin Portal 0 Under review

Option to limit number of sent SMS per day

Add an option to limit SMS per user or per role. A cap to prevent sending too many texts.
Valerio Santos over 1 year ago in RingCentral Web/Desktop App 1 Under review

Airbnb does not allow usage of RingCentral as a host contact number

Airbnb, the multi-billion dollar vacation rental website does not allow usage of VOIP phone numbers as a host contact phone number. I may have to cancel my RingCentral service, but this is a HUGE amount of potential lost revenue for RingCentral si...
Guest over 2 years ago in RingCentral Integrations 0 Under review

De-authorize apps for any user as a super admin

https://ideas.ringcentral.com/ideas/CUSTCOM-I-755 this is not what I requested at all. the functionality you described is what you can do FOR YOUR OWN NUMBER. As a super admin, you should have the ability to de-authorize app access FOR ANY USER IN...
Guest over 2 years ago in RingCentral Admin Portal 2 Under review

Allow user to easily recover a deleted voicemail.

Useful if user accidentally deletes voicemail
Guest over 2 years ago in RingCentral Mobile App 1 Under review

Option to filter direct numbers from call queues

This is important for people looking to use the call queues to track marketing sources. It would be great to see the source broken out into a graph to see the count of competing ad campaigns that funnel into a central calling group.
Guest over 1 year ago in RingCentral Analytics 0 Under review