Customer Ideas Portal

I will check the user extension instead and from there i will see on which queue the extension is in. Coz right now we have 100 queues, And its troublesome to check all 100 queues just to see which queue a specific extension is missing.

Add an option to limit SMS per user or per role. A cap to prevent sending too many texts.

Airbnb, the multi-billion dollar vacation rental website does not allow usage of VOIP phone numbers as a host contact phone number. I may have to cancel my RingCentral service, but this is a HUGE amount of potential lost revenue for RingCentral si...

https://ideas.ringcentral.com/ideas/CUSTCOM-I-755 this is not what I requested at all. the functionality you described is what you can do FOR YOUR OWN NUMBER. As a super admin, you should have the ability to de-authorize app access FOR ANY USER IN...

It would be great if we could personalize the name of our company for our greeting without having to record the entire menu.

This is important for people looking to use the call queues to track marketing sources. It would be great to see the source broken out into a graph to see the count of competing ad campaigns that funnel into a central calling group.

Useful if user accidentally deletes voicemail

let each dept manager see only there call analysis

We would like to have the dial-by-name restricted to the the site that the users are assigned to. Currently, when the site other than the "Main Site" is dialed and the dial-by-name option is selected, the all of the users are searched instead of t...

Could we display the Answered calls vs. opportunities on separate rows for each agent? Currently it looks like a part of the total because it is on the same row.