All ideas

Would like to be able to send an MMS from Zapier

The Avaya J179 desk phone gives a "Reminder ring" every 60s when a line is put on hold. This feature causes confusion when multiple calls are live on a line. There should be an option to disable the "Reminder ring".

To reduce the frustration of dragging and dropping, maybe have it so the hard coded order number could be modified with a checkbox setting or something that allows the user to enter 1, 2, 3, etc. manually to customize the order. If you have more t...

We have teams that have been created where it would be very useful for a handful of individuals to push out information to staff without having others be able to comment on it. It would be very helpful to have additional granularity on the securit...

It would be really useful to be able to run a report on all teams, team membership and the activity. Right now, there's only a roll up in the dashboard it it would be really useful to get more details on the activities that are happening on the te...

Every time there is a holiday or company day off, I have to go into each individual channel to put an out of office. Can there just be an option to pick all channels and just do one for the whole company? Also, it would be nice to have a start and...

We need the Comment box from the Interactions page added to the My Tasks page so that we can see all pertinent notes about the interactions that are assigned to the evaluator without leaving the My Tasks page.

We would like to have a way to get an export of all pick up groups (and the members within) into a spreadsheet. The feature should work the same as the ‘Download user list’ under ‘Users with extensions’. This would be useful to clearly see all gro...

On the RC Phone app, you can type in a user's name or extension number on the dialpad and you can then immediately see their status (Busy, Available, On Call etc). Their status would also appear when you can to transfer calls. For some reason this...

We need the ability to review usage especially message usage to identify users that excessively overuse the messaging function. Currently this information is available in the adoption and usage section, but there is not a function available at thi...