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Send MMS From Zapier

Would like to be able to send an MMS from Zapier
Ethan Blak 11 months ago in Developer Platform and APIs 1 Under review

Confusing "Reminder Ring" When Line is on Hold

The Avaya J179 desk phone gives a "Reminder ring" every 60s when a line is put on hold. This feature causes confusion when multiple calls are live on a line. There should be an option to disable the "Reminder ring".
Wing Chiu 11 months ago in Hardware 0 Under review

Editable ring order number in ring order group

To reduce the frustration of dragging and dropping, maybe have it so the hard coded order number could be modified with a checkbox setting or something that allows the user to enter 1, 2, 3, etc. manually to customize the order. If you have more t...
David Basara 11 months ago in RingCentral Web/Desktop App 0 Under review

Add a read only security point in teams

We have teams that have been created where it would be very useful for a handful of individuals to push out information to staff without having others be able to comment on it. It would be very helpful to have additional granularity on the securit...
Lauren Sullivan 11 months ago in RingCentral Analytics 0 Under review

Reporting on All Teams and Activity

It would be really useful to be able to run a report on all teams, team membership and the activity. Right now, there's only a roll up in the dashboard it it would be really useful to get more details on the activities that are happening on the te...
Lauren Sullivan 11 months ago in RingCentral Analytics 0 Under review

Engaged Digital All Channel OOO

Every time there is a holiday or company day off, I have to go into each individual channel to put an out of office. Can there just be an option to pick all channels and just do one for the whole company? Also, it would be nice to have a start and...
Meagan Butler 11 months ago in RingCentral Engage Digital 0 Under review

Add Comment Box to My Tasks Page

We need the Comment box from the Interactions page added to the My Tasks page so that we can see all pertinent notes about the interactions that are assigned to the evaluator without leaving the My Tasks page.
Brenda Orozco 11 months ago in RingCentral Contact Center 0 Under review

Exporting call pick up groups and members

We would like to have a way to get an export of all pick up groups (and the members within) into a spreadsheet. The feature should work the same as the ‘Download user list’ under ‘Users with extensions’. This would be useful to clearly see all gro...
Calvin Lee 11 months ago in RingCentral Admin Portal 0 Under review

Ability to see the status of the internal user you want to phone or transfer the a call to

On the RC Phone app, you can type in a user's name or extension number on the dialpad and you can then immediately see their status (Busy, Available, On Call etc). Their status would also appear when you can to transfer calls. For some reason this...
Chris Bester almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Add subscribe to auto email adoption & usage report

We need the ability to review usage especially message usage to identify users that excessively overuse the messaging function. Currently this information is available in the adoption and usage section, but there is not a function available at thi...
Leland DeGolier almost 2 years ago in RingCentral Analytics 1 Under review