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Add a link to the subscription report to have a ready only view of the web page

Add a link to the subscription report to have a ready only view of the web page and tie the permissions to the report recipients. This way the recipient could drill down into each call for more details.
David Duggan over 1 year ago in RingCentral Analytics 1 Planned

Missed call notifications for IVR menus

We have an IVR menu for after hours and find that many callers will not use the IVR and will hang up during the IVR messages. We would like to have missed call notifications so we can be proactive and call back those missed calls.
Jason Hughes over 1 year ago in RingCentral Admin Portal 0 Under review

Add call queues to Ring Central app company contacts.

In the company contacts list in the Ring Central Desktop app, you can only see users, you need to be able to see & call your company call queues from this app, just like you can in the other RC apps.
Daryn Redman over 2 years ago in RingCentral Web/Desktop App 0 Under review

Sharing Meeting Templates Among Office Users / Company-Wide

Feature request: Ability to share meeting templates (including polls) with coworkers and/or include meeting templates as part of the user setup template. Additional detail: We coordinate CPE for our users through RC meetings. Our regs require atte...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Treat voicemail messages in the same way as call recordings and store in archive

Treat voicemail messages in the same way as call recordings: Store in Archive Make available to any properly authorised user Callers can leave messages containing important information (cancel an order, change of phone number, email address etc) a...
Tony McGinty over 2 years ago in RingCentral Phone 2 Under review

Bulk editing of queue members

We have a need to keep extensions but bulk replace the owners/users each semester in our RC Office call queues.
Travis Cook over 1 year ago in RingCentral Admin Portal 0 Under review

Sync MS teams Call logs to RC call logs

Requesting feature to sync MS teams Call logs to RC call logs , so that whatever settings has beens set to MS teams will also tell the Call logs from RC call logs, for example user from MS teams placed status to dnd and all calls should be routed ...
Ruschelle Ann Tan over 1 year ago in RingCentral Integrations 0 Under review

RingCentral and InContact do not share data - IVR with Extension failure

We set-up our IVR with the ability to have callers auto route to an EXT in RING App. If the caller miss-types the EXT the connection fails and hangs up on the caller
Will Snyder over 1 year ago in RingCentral Contact Center 3 Already exists

New Message Notification Color

Change the message notification to the same orange color as phone. The gray notification blends in and messages are missed at times.
Bill Love over 1 year ago in RingCentral Web/Desktop App 0 Under review

expand search function to find text used across RingCentral

I was looking for a specific email address that received information. However, I didn't know where the email was used and where it was set up. If the search function would allow searches for specific texts across the site, I could have found the m...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review