Customer Ideas Portal

It would be very nice if there would be an option to make RC and or Max-Agent automatically set itself to "Absent" as soon as a MS-Team call is received?

Would like to be able to add an external fax# as the Return Fax# for fax Cover Pages. We use it for sending faxes ONLY.

Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.

Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings

There needs to be recurring dates in the IVR menu when creating a custom rule. I want to set a Christmas message every year. I don't want to have to re-create it each year with a specific date. I want to program in Dec 25 every year or for Thanksg...

I have a retail customer whose work week is Sunday to Saturday and wants a weekly report to reflect this. Last 7 days to date only works if you manually do it on the day in question, they need a report subscription that allows a weekly report Sund...

The customer is requesting to be added as one of the features for the RingCentral desktop app the ability to listen to thatmusic which cannot be heard by the caller on the other line. The output source for playback and taking calls while using the...

I notice that between logging off or using more than one style Ringcentral app; that the setting sill revert to a default. Toggle for headset controls turns off after logging back in as an example.

We want there to be a button on the Operator Agents Count Widget, where we can toggle unavailable agents on and off from the WIDGET GRAPHS. You have this button available for the agent list BUT not on the graphs.

Press zero to repeat the company greeting As of the moment when you press Zero after the company greeting it only routes you to the operator extension Zero dialing is only working when you're on a user/group greeting