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Allow call handling custom rules to forward calls to main phone number

I need to have a phone number, that when direct dialed, forwards to the TOP level of the auto-receptionist for our main company phone, so that if we are open, the IVR menu plays and if we are closed, the call is sent to voicemail. Right now, I am ...
Dr. Dodson 400 7 months ago in RingCentral Phone 0 Under review

There should be a Text messages dashboard in the performance report tab

There should be a Text messages dashboard in the performance report tab
Shaheryar Qureshi 7 months ago in RingCentral Admin Portal 0 Under review

Case Portal - Filter Capabilities on Headers - Case Status

I would LOVE to go into my case portal and be able to filter on the case headers so I can exclude duplicate/closed cases. I always have to sort to get the most recent cases at the top so I can monitor ACTIVE ongoing cases
Elizabeth Witte 7 months ago in RingCentral Admin Portal 0 Under review

Be able to Archive messages

If you had a message that didn't retain to you but didn't want to delete it incase you needed to text that person again some day then you can find the messages.
Jayden Drever 7 months ago in RingCentral Mobile App 1 Already exists

Adoption & Usage Report by email

Add Adoption & Usage Report by email.
Earl Jordan 7 months ago in RingCentral Analytics 0 Under review

QOS Reports by email

Ability to add QOS Reports by email.
Earl Jordan 7 months ago in RingCentral Analytics 0 Under review

Automatic voice translation

I have several clients who speak Spanish and 2 that speak Armenian. Unfortunately, I can only speak English. I would like to have the ability to chose the language my client speaks and if it is different than English, when I make a call, the syste...
Diane Brown 7 months ago in RingCentral Phone 0 Under review

Japanese mobile phone numbers

As we might know, it is easier to take contact with people through a Japanese mobile phone number rather than a landline number. Therefore, I propose (as long as it is legally possible) that we implement the use of Japanese mobile phone numbers in...
Côme Lemargue 7 months ago in RingCentral Phone 0 Under review

Switch timezone

Can I switch timezone so I can adjust with local time on Analytics
Kimi Sun 7 months ago in RingCentral Analytics 0 Under review

Allow Admins to see Hidden Users in the RC App

As admins, we would like to be able to call and message all users without having to go into the Admin portal to look up their direct line and/or email if they are hidden. It would be helpful for hidden users to remain hidden from everyone except f...
Gabriela Ramirez 7 months ago in RingCentral Web/Desktop App 0 Under review