All ideas

Quality planner in QM has limitations; unable to select an individual instead of a group. You are unable to create an individual improvement plan for an employee. You only have the option to create plan's for groups. Workaround is cumbersome.

Need to send an auto response to the fax senders if we will not be able to receive fax messages

After receiving an email that recording is ready for viewing, when that email is forwarded the admin does not have the ability to view the video unless they log in from admin panel. Should authorize since it prompts us to log in with those same cr...

Please add this to the app as we have migrated away from desk phones to use app features more easily.

Aloha. It would be benificial for a user to be ablet to toggle accepting calls from an assigned call que. Currently their is the ability to toggle off all call ques, but not individual. Please feel free to reach out to me for further details on th...

For instance a reminder voice message to a list of phone numbers.

It would be very helpful to our agents to see more than two Display Settings options at a time. For example, Queue Name, CallerID Name, CallerID Number, and Phone Number would all be wanted by our agents -- all four options at once. Thank you.

RingCentral Contact Center is no longer available in Chrome Store for Extension

Agents view their own call logs easily in Max. They have access to a couple of calls in the Call History or in Messages. They can't see calls from the previous day or anything like that like they would in the Softphone application.

I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.