All ideas

When making outbound calls manually, MaxAgent adds more than ten seconds to each call. A dialer is not a solution. The number of clicks, float and click, etc is not tenable

I was unable to hear the conversation between two internal agents even after I selected 'play contact' to listen to all segments, a part of the conversation was missing and all I could hear is hold music. I reported the issue and received the belo...

On Demand call recording be completely unavailable and not to be able to be enabled in Service Web .

I created a test video that I recorded and it was about a 30 second video. It is still processing and it's been about 30 minutes so far. I was able to record a similar video with Snag It and that was a 10 second video and it took seconds to process.

Grafana supports a number of mechanisms for alert notification. This includes integrations with Slack and Microsoft Teams, and it would be nice to have one for MVP as well. While the existing Webhook feature looks like it could be made to work, it...

In my specific role, I send a large number of texts every day that correlates to a set of contacts. Right now they just appear as an endless stream of texts. I would have the option to organize these into folders by date. This would allow me to ea...

We are running into issues with our team leads needing to be in available to take a supervisor call, but if the queue has calls holding, the supervisor will get the inbound call over the sup call. As for voicemails, we need an available status for...

Many mobile apps offer a different view for tablet devices to make best use of the larger screen. I'm envisioning a layout similar to the desktop app, for example on the message tab, have the list of DMs and Teams on the left, and the content for ...

RingCentral would be able to sell more fax numbers by implementing this, because businesses would want a pool of phone numbers to send FROM. In our business (and I'm sure others), faxes often fail to send to the recipient (I think it's probably a ...

When in VIDEO meeting if I minimize it , the video disappears . But If I leave it on then it obscures the content on the page. For medical visit you need to have patient video visible all th time. RC meeting, which uses Zoom in the background has ...