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Custom Display Name for Call Queues

There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the...
Guest over 1 year ago in RingCentral Admin Portal 1 Needs more information

Feature for Super Admins to Control Text Recordings in User Template

Currently, the only way for Super Admins to control the text recording would be under the Administrative settings in the RingCentral app. Super Admins can enable or disable message data exports for users. Along with that, there should also be an o...
Hannah Tieu over 1 year ago in RingCentral Web/Desktop App 0 Under review

Update Ringcentral user status to Busy/DoNotDisturb if Outlook status is Busy/DoNotDisturb

I have several RingCentral users in a Tech Support call queue that make frequent use of Outlook calendar meetings and Cisco Webex for remote support assistance. They are all members of a simultaneous Ringcentral call queue for tech support. If the...
Guest over 1 year ago in RingCentral Phone 1 Under review

Label faxes for future download

so i can come back to the fax and download it later
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Add the ability to download ALL phones numbers and what they are assigned to

Add a download button on the ALL numbers page.
Scott Thompson over 1 year ago in RingCentral Web/Desktop App 1 Already exists

Sort caller ID/outbound call selections by NAME

Currently, the feature allows for sorting by number ONLY and we have 30+ numbers, so scrolling to find the appropriate name is tiresome. It would be great if the name of the number dictated the sort feature instead of smallest to largest number
Guest over 1 year ago in RingCentral Phone 0 Under review

User Selectable Desk Phones

We have 4 locations, and have many employees that travel around from location to location on a daily basis. We have even more employees that change physical offices throughout the day. Every office/desk station has a physical Polycom phone+headset...
Jay Anderson over 1 year ago in RingCentral Admin Portal 2 Under review

Miro integration similar to Zoom

I would love to see an integration with Miro, similar to the way Zoom integrates with Miro. See here: https://miro.com/works-with-zoom/
Guest over 1 year ago in RingCentral Integrations 1 Under review

Would be better if the system does have a way to prevent calls that are intended for the previous owner of the number.

New sign-up but kept receiving calls looking for the old company
Joy Macaraeg over 1 year ago in RingCentral Engage Voice 0 Will not implement

Allow for custom Caller ID rules to be imported via csv or CRM Integration (example Salesforce).

This would allow admins to quickly build out sets custom numbers to route calls more quickly than the one-by-one manual entry.
Guest over 1 year ago in RingCentral Phone 0 Under review