All ideas

As you cannot currently see what templates have been applied to a user you cannot see which settings are currently being managed for that user by template. This should be similar to the roles where you can see which one is applied

Admins want the ability to download all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand. We'd have to log into each account individually...

I'd like to see all participants either during or after the call. I'm not seeing who is dialed into a specific conference number (host/participant code). Another feature request that i've seen with other vendors is the ability for RC to call the p...

We want to know how effective our IVR is. How many calls are we losing due to poorly articulated prompt options? What percentage of callers use prompt 1, 2, etc.? How many callers listen or go back to the main menu multiple times? Knowing the answ...

It would be great if we could personalize the name of our company for our greeting without having to record the entire menu.

Limit RCV recordings to certain individuals.

Automatically share recording with all participants invited, instead of having to manually go to the recording page then share. We have daily meetings that are recorded, not all employees can attend. Would like to have it automatically shared with...

I need to be able to at least answers calls using Android Auto. Currently, it just rings to my phone and I'm not able to grab my phone and answer it while driving.

Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.

Our office does on-call in the evenings and weekends. I don't want to get a notification for every text/vm/fax, etc during office hours when users are at work. I only want text notifications during specific periods of time.