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Add a filtering option that would show who opted in to "receive information on product education, training materials".

For every user, in user details/general tab there is a checkbox that states: "Yes, I would like to receive information on product education, training materials etc." I would like to be able to list all users with this box checked.
Andrzej Pawluś almost 2 years ago in RingCentral Admin Portal 0 Under review

Integrate Meetings and Video Support Into HubSpot

Integrate with HubSpot to allow RingCentral Meetings or RingCentral Video meetings to be scheduled via the Meetings option in HubSpot
Guest almost 2 years ago in RingCentral Integrations 3 Already exists

Can we get the old usage data format back?

the new https://analytics.ringcentral.co.uk/adoption-and-usage/phone is great but we have built reporting around the old export format is there anyway to get that back please? thanks
Guest almost 2 years ago in RingCentral Analytics 1 Under review

Ability to disable weighted scoring so that multiple scores can be visible

Ability to disable weighted scoring so that multiple scores can be available within a single evaluation, that do not impact each other. Example: A single form that shows two separate scores/rankings by section/category within the same form. A Cust...
Emily Bell 12 months ago in RingCentral Contact Center 0 Future consideration

Active Call Duration Tracker

Is there a way to view the active call's duration without doing the calculation from the call's start time or waiting for the call to end? Could be accomplished through live reports, presense, or call log. This would be hugely beneficial to help k...
Joseph Stigliano 12 months ago in RingCentral Admin Portal 0 Under review

Adding Recurring Activity (Meeting, Coaching, etc.)

Currently, I am manually adding weekly meetings, bi-weekly QA coaching in RC and it's taking so much time to do this because I have to put a reminder on my calendar to make sure that these are being coded appropriately and timely. I am wondering i...
Laarnie Hill 12 months ago in  2 Already exists

Allow multiple call queue call handling methods at once

The ustomer would like the ability to have more than one call handling option available for a given schedule block (business hours, after hours, etc.) For exmaple, if a call comes in after hours - they can only send the call to the call queue's vo...
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Allow E911 Addresses to be added to end user accounts with a simply one address or site selection.

Allow E911 Addresses to be added to end user accounts with a simply one address or site selection. At one time you could update end user accounts E911 Address by simply searching for the location and selecting it and it would automatically populat...
Vivian Mitchell 12 months ago in RingCentral Admin Portal 1 Under review

Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts.

Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts. This will provide proficiency in provisioning disabled accounts and limit the number of users assigned to Site 'Company' to defer from non wa...
Vivian Mitchell 12 months ago in RingCentral Admin Portal 0 Under review

Ability to scroll using the mouse in the 'Agent Details' widget

Currently, when the list of 'agents' in the 'Agent Details' widget is more than what the widget can accommodate, the user needs to click 'next' to go to the next page. It would be quicker, more intuitive, and flexible if it was possible to scroll ...
Peter 12 months ago in RingCentral Analytics 0 Future consideration