Customer Ideas Portal

If a phone number is typed in followed immediately by pressing enter (to start the call) it doesn't dial the number and the enter key needs to be pressed again. If the enter key button press is delayed by a few milliseconds the number can be diale...

We are a buisness and we have users we do meetings for training. Currently the links take our users to a website to get the software but if they do not load or launch the meeting in 30 seconds it takes them to a Glip sign up page. This creates an ...

Currently there is no way to filter the logs using the status of the call, whether it is in progress. missed or answered. It would be great if we can add a filter to check the status of the call on the call log on the portal or on the application ...

Sometimes I copy the wrong image and paste it into a chat, this could be completely irrelevant to the task, having a preview of the image before sending the message would be helpful to prevent errors.

We have employees that are members of two queues, for instance. During random times of the day, they do not need to receive calls from a particular queue. Currently, you can only set your status to either "available" or "unavailable" for all the q...

To be able to re-arrange tabs on the right panel. So for example I would like to keep the panel narrow (only 3 tabs) and am most interest in seeing "pinned", "task", "note" instead of "pinned", "files", "notes" without having to go to "..."

Please consider discontinuing (1) Manager must have Full Access to Call Queue. We have (27) Call Queues. In a few instances it was necessary to access Managers in the General section of the Call Queue details. Once edited, there is no way to go ba...

When pressing ignore or send to voicemail when a 2nd call comes in while on an active call, don't place active call on hold

Currently, PagerDuty integration posts messages to RC that include only "Trigger Type", "Service", "Assigned To" and "Changed By". An incident identifier is also provided, but in our case is always "Incident: null" PagerDuty events contain a "Titl...

I want to change the order for Mobile and Desktop instead of putting it in Order 1 in default, if we can put it in Order 2 or 3.