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Customer Ideas Portal

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Able to print or save in something other than Excel

Please add a feature where you can print and/or save call logs in PDF form. This feature should also include all the information that is presented when initially filtering your desired information. For example, showing the phone number and the dat...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Tag or Mark Calls to be reviewed in the future

It would be very beneficial to be able to mark a call you have taken or are currently on as a Potential Client, Current Client, Or Neither. At the end of the month it would be easy to gather the statistics of who our primary callers are and what t...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Fully formated PDF invoice

Ability to download a properly formatted PDF version of your statement/invoice with RingCentral Logo and all pertinent details.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Faxing dilemma

We're unable to receive faxes. RC Tech Support believes something is wrong with our account, however, before calling them, while looking online your support pages state that the sending fax machine needs a baud rate of 7200. Most modern fax machin...
Guest over 1 year ago in RingCentral Phone 1 Will not implement

Disabling HUD company-wide

We're all getting tired of everyone else knowing exactly with whom we are speaking and for how long. I.E. getting a follow-up IM with the question, "Will you please call me after you're done speaking with John?" That kind of thing. Too intrusive.
Guest over 1 year ago in RingCentral Phone 3 Under review

Turn off notifications for a specific team or conversation

Background: some companies use all-company or department channels that might not be relevant to all users. Alternately, they might have a low-importance or off-topic team to handle non-essential or fun topics. Users might want to prioritize their ...
Sara Kosciolek over 1 year ago in RingCentral Web/Desktop App 1 Already exists

User right to change Call Queue Membership ONLY.

This would grant access to select users to be able to change queue members only without messing with the whole Group setting.
Duke Dojcinovski over 1 year ago in RingCentral Admin Portal 0 Under review

Random display of Caller ID

Local Touch/Local Connect Local caller ID manipulation gets a better answer rate than a toll free number, but many people are wise to this method of marketing. I have a FL number. If I get a call from a number with a FL area code, I don't answer. ...
TOM Schollmeyer over 1 year ago in RingCentral Phone 0 Under review

Add a KPI on Analytics to have a Disconnect Initiator

I want to request to have a KPI on Analytics for Disconnect Initiator. For us to be inform if the disconnected call happened on our side or on the customer side.
Guest over 1 year ago in RingCentral Contact Center 0 Under review

Add inline images to the body of an email

Please allow images to show inline as this is very helpful for chronological screenshots. Having the images only as attachment is useless in this scenario.
Guest over 1 year ago in RingCentral Contact Center 0 Under review