Customer Ideas Portal

We use the new call queue management portal so managers/admins can toggle users queue status off/on. The portal seems to display users in the order they were added, not in an alphabetical or numerical order by extension. This makes it very difficu...

The phone pad (app on desktop) switched the hold button to the video button. Please have the HOLD button to be put back or give the option to set up the Phone Pad.

I do not want to connect my Outlook calendar to the new app but I do want to see my scheduled video calls listed under Meetings. I can see them in your web portal and loved how I could see them in your old RC Meetings app. Please figure out a way ...

Currently on dropdown menu in RingCentral App, where you select which number to call from, both your personal line and any call queues you are in appear as "Direct". Could the Call Queue lines appear as "Queue" to help users differentiate their nu...

Think it would be a great idea to be able to play a recording during a call. This would help for legality reasons for some companies or for cancellation terms, etc.

Call queues are almost useless if members can't access the messages. We may have 100 messages over a weekend, Either I have to give a receptionist Admin permissions so he/she can access the voice mails or they have to sit on the phone for an hour ...

The status feature (Available, On a Call, In a Meeting, DND, etc.) is a great feature but currently only shows in the messaging section and when you open a contacts profile in the RingCentral desktop app. This makes it essentially useless for us a...

increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status

option to decline an incoming call on iphone when locked

We are only allowed 30 folders. We need to be able to get more