Customer Ideas Portal

Provide fields to specify an alternate first and last name for users. This will help when a user has recently changed their last name, and unaware callers attempt to reach them via the dial-by-name feature using the previous name. It will also hel...

Currently there is not a filter available to remove or block inappropriate or offensive words from this feature. We had a customer call in and leave a message with a nickname which was incorrectly translated into a very derogatory and offensive wo...

When inviting someone to a meeting by phone the receiver of the call must press 1 to join. If you're calling a service, like interpretation, where you key in your ID and there isn't a live rep answering the phone then you can't use this feature.

I would like to integrate with ringcentral as with google workspace

Currently, the only way to mask numbers is by creating a customized role for users and masking their numbers that way. Instead, there should be an option or a feature to list specific numbers as Masked rather than creating a role for it

I do not see this feature??? When will the Meetings Desktop App no longer work?

If a deposition has not been completed within 4mins for example, a chime would sound or notification flash alerting user to wrap up their deposition.

When I'm involved in a conversation on my CELL PHONE and my desk phone rings, I would love to be able to send an instant message to the caller with a canned message by pressing buttons on my desk phone. I foresee this sequence as 1) VOIP phone sta...

My call logs are confusing because we have changed user's names as employees come and go. The only way to update the names on the call log is to change them in the contacts, but that's only for me. Currently I have to update the user's name a deta...

We would like to setup a reoccurring weekly meeting starting at the same time each week with a different password/pin each week if possible opposed to current setup which sets same password for each reoccurring meeting.