Skip to Main Content

Customer Ideas Portal

Showing 6948 of 6948

Integration with WealthBox CRM

Many Financial Advisors use your service as a compliant approved product. WealthBox is gaining in market share for CRM's with leading Financial planners. A direct interation would make adoption and retention with Ring Central much stronger.
Guest about 2 years ago in RingCentral Integrations 2 Under review

Option to disable email notification for User Detail changes

We are an MSP, and from a Partner stand point we manage Ring Central phones for all our customers. There are some cases where we need to not provide any softphone access and just have them use the physical device, in those cases when the voicemail...
Guest almost 3 years ago in RingCentral Admin Portal 1 Future consideration

Ability to disable DND feature through Admin Portal on phones used in common areas

The ability to completely disable DND features on phones that are used in Lobby areas, or other areas worked by multiple people, would be very helpful. We have found that the DND button will be pressed/bumped by accident on one of these high prior...
Andrew Lien 9 months ago in RingCentral Phone 0 Under review

Looking for a way to not send automatic email alerts to users added/removed to and from the phone monitoring queues

This would be helpful for admins to be able to decide if an email alert should be sent to an employee for monitoring purposes.
Jake Fletcher IT 9 months ago in RingCentral Admin Portal 0 Under review

Missed Calls: Clear Notification Without Deleting

On the RingCentral display on my PC, when I miss a call it is added to a list in my recent calls and it is highlighted with a dot indicating it was missed. Also, the Icon in my desktop ap tray displays a red dot indicating I have a missed call. Wh...
Scott Neal 9 months ago in RingCentral Phone 0 Under review

Mute current call that came in as an incoming call but not mute for warm transfer

Mute current call that came in as an incoming call but not mute for warm transfer. A call comes in, we talk and it's determined that they need to be transferred. I mute that call so that in case they have new information to add like "I was able to...
Tracy Sullivan 9 months ago in RingCentral Contact Center 0 Under review

Call forwarding - Differentiate external/internal calls for forwarding

Currently you only have the option to forward to voicemail, play an announcement, forward to extension or forward to external number for missed calls. This applies to all calls regardless if it's internal or external. It would be great if the syst...
Alex Hodge 9 months ago in RingCentral Phone 0 Under review

Multiple Call Forwarding per User

The customer wanted to create multiple call forwarding for different destinations per user based on the schedule.
Noah Dankworth 9 months ago in RingCentral Phone 0 Under review

Device Orders Details

Under Device Orders, show a column header with "city" where it was shipped to so that it is easier to find the order desired.
Richard Valenta over 1 year ago in RingCentral Phone 0 Under review

Lock Dial Pad to Front

there should be a clearer way to "snap" the popup call box to the front.
Sam Swensen over 1 year ago in RingCentral Phone 1 Under review