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Customer Ideas Portal

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Answer incoming calls from Jabra Headset

I'd like the ability to answer and end calls with the Jabra Evolve 75 headsets. As it is currently, you can only answer or end calls from the desktop application.
Sarah Blum about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Allow chat to default to "All panelist and attendees" when chat is available to everyone

During webinar meetings (larger, diverse audiences) we have to regularly tell attendees AND type it in the chat reminding them to change the To: to be "To: All panelists and attendees." The default is "To: All panelists" and most attendees do not ...
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

Option to change the default number of rings when users login to HotDesk

When users login to hotdesk, the number of rings is by default 4. We can change it but when the user logs out and logs back in, it again go back to 4. We need to keep a longer number of rings so users don't have to change it everytime.
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Enforce "Do Not Call" policies at API-level

Here in the US, there are both real and perceived "Do Not Call" lists. If someone asks my marketing team to not contact them again or "place them on a do not call list" I want to be able to add them at the Developer level and make it so none of my...
Guest about 2 years ago in Developer Platform and APIs 0 Future consideration

Please reenable the Meetings tab in inactive users in ContactCenter.

On August 28, 2020 this feature worked. On September 20th, 2020 I noticed it gone. Why was it taken away? I opened ticket 11493484 to have this repaired but now we're being told it is a feature request. This is so weird. This feature, that was the...
Guest about 2 years ago in RingCentral Contact Center 0 Future consideration

Caller id covers the toggle where you can leave or enter to accept queue calls-need a widget toggle or to move it

My caller id on Android comes up on the top and covers the whole top when a call is coming in. I often have to leave the queue so someone else can pick it up (if I'm already busy with something) and I can't get to the toggle without repeatedly dis...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Fax contingent recipient

If a DID receives a fax, but the user is not signed into the RC desktop or Mobile apps, a contingent recipient should be able to be specified.
Tim The IT Guy about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Change the Green Bar to a clickable arrow in Salesforce Integrated toolbar for Contact Center

The Green bar within the Salesforce Integrated toolbar for Contact Center is used to expose the call controls for the active call (see attached screen shot). The green bar only moves when the cursor hovers over the bar and goes back when the curso...
Robie Mays about 2 years ago in RingCentral Contact Center 0 Future consideration

Display our company logo alongside Caller ID to outgoing call recipients

This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Enable Annotation for Host but Disable for Participants - RC Meetings

Currently the Annotation for RC Meetings is a collaborative tool, where if enabled, it gives everyone access to it. However, there should also be another option for Annotation where it can be enabled for the host but disabled for participants. Thi...
Hannah Tieu about 2 years ago in RingCentral Meetings & Webinar 0 Future consideration