Customer Ideas Portal

Currently, when adding a phone/device to RingCentral, we provide the device's MAC address, since the phone/device is provisioned through the RC provisioning service/server, there may be a way to retrieve and pass that info to a widget or a report.

If the calls for each region could automatically go to that office first before being sent to other offices it would assist in the service quality for the customers. I.e. if South Coast calls could go to south coast reception first and Sydney call...

This user pretty much laid it out https://community.ringcentral.com/questions/98562/whisper-in-ivrcould-i-set-up-a-whisper-in-the-ivr.html Wanted to make sure it was entered as an idea. Our aim is to provide the best possible service, so knowing t...

It will help a lot if we could have an integrations with DRS - Driver Recruitment Software for both calls & SMS for UK customers.

I want to know what my admins do inside the https://portal.vacd.biz/manage site. Monitoring calls, running reports, pausing leads. Listing their name, date of action, type of action. They have access to a lot of information in the manage portal so...

The Salesforce adapter is showing the mask option even when it is disabled for the agent. It needs to hide this if it has been disabled in the agent role the way CMax does.

This would help new home sales businesses to utilize the Lasso integration with Ring Central to maximize work flow.

We just installed this system in our conference room. It only supports Zoom and Teams. We would like it to integrate with RingCentral. This would be a huge benefit to our team as we really like using RingCentral for video conferencing.

We see total calls and abandoned calls, but not an overall Missed Calls for an extention/queue.

When you download your dashboard and widgets from the portal, the data is filtered to how you want it presented. When you download it from a subscription, the data filters to not translate over. The experience should match.