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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

Showing 7576 of 7576

Disable callers from being able to directly dial an extension

Adding this feature would force a caller to choose from one of the call queues that is set up. This helps to route the call better and to gather more accurate data.
Guest almost 3 years ago in RingCentral Admin Portal 1 Under review

Login Hour Report

If we could have a Login hour report feature Per User available, that could help us focus on Indiviudal productivity and focus on under performing users.
Gaurav George over 1 year ago in RingCentral Admin Portal 0 Under review

Max Character Length in Name Field (Service Portal > Phone Numbers)

The max character allowed on the name field in : "Phone Numbers --> All Numbers --> choose a number --> Name field" has been reduce to 15 character. This significantly decrease the info we can provide on the field. As shown in screen grab...
Taylor Wells about 2 years ago in RingCentral Admin Portal 0 Under review

Registration Page for Meetings

Have a registration page for public meetings to know who attends and be able to gauge interest and know how many people will be attending.
Guest over 3 years ago in RingCentral Meetings & Webinar 1 Under review

CXone start-times enabled to 5 minutes - Admin SU - WFM Daily Rules

Currently, operational hrs in Admin | Scheduling Unit allows only to 15 min mark; same for WFM | Daily Rules shift start & activity relative start. A 5-minute opening activity is needed to get agents up-and-running to where they can start to t...
Jon Wunderlich over 1 year ago in RingCentral Contact Center 0 Under review

Add dark mode

less eye strain and some people use lightning extension on Chrome for dark mode. Would be nice if it matched.
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Add Global Speed dials

There is no place in Ring Central to add a global speed dial list in the Admin Portal? I know you can program a speed dial on a key on the phone keyset itself however, if the phone ever re-provisions those keys will be wiped out. Ring Central desp...
Nactel Admin over 1 year ago in RingCentral Phone 0 Under review

Option to disable Operator extension

On Single level IVR , can we have the option to remove the (0) operator extension or when callers press 0 they will be routed back to the main company greeting? Thanks!
Luisa Gay Pugong about 2 years ago in RingCentral Web/Desktop App 0 Under review

Login Page Change when forcing SSO

It would be nice if RingCentral were able to change the sign in page when forcing SSO: Either: A: Force/Change the Single Sign In button to only appear B: Change the Sign In page to only show Email Address as an option, since Phone Number will...
Joe Anderson over 1 year ago in RingCentral Web/Desktop App 0 Under review

Hourly Report on Analytics

customer wants to have an option to generate automatic hourly call productivity report
Jenny Remolacio about 2 years ago in RingCentral Analytics 1 Planned