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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

Showing 7576 of 7576

All cases to show on https://support.ringcentral.com/case.html

We just want to have all the cases open on our account aside from the web cases created to be tracked on https://support.ringcentral.com/case.html
Rochelle Gobis 9 months ago in Developer Platform and APIs 0 Under review

Multiple fax numbers for one user

Businesses often have a backup fax number and it is pretty tedious to have to go between users to check both fax numbers since only one fax number is allowed per user. Would it be possible to add the function to allow multiple fax numbers for one ...
Danica Philadelphia 9 months ago in RingCentral Admin Portal 0 Under review

Choose default Tab in Teams 2.0 Integration

I'm using the Beta Teams 2.0 integration. For the most part I think it's great, however whenever you click into the RingCentral area it always loads one the Phone tab which shows calls history and the dialler. For us that's not much use and everyo...
Julian Appleby 9 months ago in RingCentral Integrations 0 Under review

Park callback is too fast, then drops the parked call

When I park a call after about 5 minutes it calls me back, then if I don't answer within perhaps 15 seconds it drops the call. This is both too fast for it to ring me back from a parked call in my opinion, and very bad for it to drop the call. As ...
Ben Miller over 1 year ago in RingCentral Phone 0 Under review

Ability to apply a delayed ring to a monitored extension

We are an organization that still has a live answer receptionist and actually use the desk phones to do everything. Our executive staff have administrative assistant's that answer their calls when they do not. Our 10 year old Shoretel System allow...
Tracy Kozlowski over 1 year ago in RingCentral Admin Portal 1 Under review

CallRail type marketing source analytics tracks origin based on channel

Marketing source tracking
Frank Emanuel over 1 year ago in RingCentral Integrations 0 Under review

Delete All Button for direct messages sent in the app

No description provided
Guest almost 3 years ago in RingCentral Analytics 0 Under review

Make un-assigning a number less cumbersome

I've had several scenarios where I needed to un-assign a particular number from a user and return it to our pool of available numbers. Currently, in order to complete that process, I have to: Create a temporary extension. > move the number to t...
Guest over 3 years ago in RingCentral Admin Portal 0 Already exists

Ability to test headset to see if sound works

The old RingCentral had the ability to test to ensure that the headset volumes were working. I am running version 21.2.15.482 updated 04/28/2021. I am using a Toorun M26 Bluetooth headpiece V4.1 which works very well with RingCentral. I can see in...
Guest almost 3 years ago in RingCentral Phone 1 Under review

Be able to see who picked the call on an extension, while the user was absent, and see that user engaged on that call.

customer says, if she is away from her extension, and there is an external call that comes in and this is picked by someone else, once back, she wants to see the user who picked the call engaged on that call from her extension.
Bibiane Nga about 2 years ago in RingCentral Phone 1 Under review