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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576 of 7576

Copy phone number of ACTIVE caller

Currently we can only copy the phone number of the caller once he/she has hung up using this method (see gif) It would be great if we could simply copy the number of an active caller. A simple "right click on the phone number calling you" and "cop...
John almost 3 years ago in RingCentral Phone 0 Under review

Include KPI's in LOB export

There are so many kpi's, all useful, but higher level execs will not know how to interpret their function. Including the kpi's, preferably as a note in the excel cell where the title exists, similar to the note shown in the online dashboard where ...
Angel Anderson 9 months ago in RingCentral Analytics 1 Needs more information

Number of percentage of received call within 30 seconds

please add to the analytics the option to view the percentage of received calls within 30 secs for all users. This is a big help for checking the percentage and if you can also add the specific time for night time shifts
Ronald A 9 months ago in RingCentral Analytics 1 Already exists

Choose Destination Folder for Archiver Backups

The Archiver app currently has no control over the destination folder - it just syncs directly to Google Drive, and I'm assuming, creates it's own folder on whatever account you synced it with. For our purposes, the whole point of backing up this ...
David Holtman 9 months ago in RingCentral Integrations 0 Under review

Add 'Hide Self View' option to RC Video

In RC Meetings, there used to be a 'Hide Self View' option. My boss says this was one of the most important features to him. We have noticed that now we are having to switch to RC Video, the 'Hide Self View' option is no longer available. Is there...
Krista Lambert 9 months ago in RingCentral Video 0 Under review

Add Time Zone selector when scheduling a meeting in RC Video

While using RingCentral Video (I recently switched from Meetings) I noticed when trying to schedule a meeting with a client that the option to select a time zone when setting up a meeting has disappeared. Normally I select our client’s time zone s...
Krista Lambert 9 months ago in RingCentral Video 0 Under review

Users should not be able to transfer calls to call queue

We want a feature wherein users will not be able to transfer calls to call queue
Maribel Lopez 9 months ago in RingCentral Web/Desktop App 0 Under review

Favorite Contacts in new app.

This currently exists in the RC Phone app, but does not exist in the new RC App for Windows. I use this feature constantly. I would like to be able to use only one app, but I need to continue use of RC Phone in order to access my favorite contacts...
Guest almost 3 years ago in RingCentral Web/Desktop App 2 Under review

Include Site Numbers in Company Directory - multisite setup

We have DIDs assigned as site numbers, and these represent the main line number for the given site/branch. Users within our company would like to be able to easily look up a branch and call the main line number. I would be happy enough if I could ...
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Under review

Ability to change the defaults for RingCentral Video within the Outlook plugin

We would like to change the default settings for the following options: Turn off video for all participants Require a password Participants can only join after me Enable waiting room I made the changes in the RingCentral app for my PMI, but it doe...
Guest almost 3 years ago in RingCentral Integrations / RingCentral Video 1 Future consideration