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call queue identification

I am needing to be able to know what call queue I am answering, even when I am away from my desk. On our old digium system. I could get a announcement when I am answering for a specific queue. I have 3 queues currently. 2 are for our wholesale com...
Guest over 2 years ago in RingCentral Phone 1 Already exists

Remember Me is missing - Add remember username back to sign in

https://na1.nice-incontact.com/login/#/ does not have option to remember username. Login.incontact.com does have remember me option. See attachments.
Guest over 2 years ago in RingCentral Contact Center 0 Future consideration

Add meeting history for recent meetings

Having recent meeting IDs in the very helpful for meetings that occur regularly. The old app had the last 5 or so meeting IDs available in the drop down, and that would be good to bring back.
Guest over 2 years ago in RingCentral Meetings & Webinar 1 Under review

analytics dropped down menu for all numbers with kpi

hi please include a feature were in analytics to have a dropped down of all numbers in the account with KPI we can edit
company . 9 months ago in RingCentral Analytics 0 Under review

Trying to change our 800 number caller ID to our DBA

We called support to change our caller ID to our new DBA, and we were told 800 number caller ID can not be changed. This is important since companies can have multiple DBAs. It should be easy process.
altPrint Admin over 1 year ago in RingCentral Admin Portal 1 Under review

Re-Run Credit Cards

Sometimes we bump our credit limit, as we use the card for many things. Not letting us re-run it is contrary to industry standards. It is the ONLY credit card we use.
Kelly Mackin over 1 year ago in RingCentral Admin Portal 0 Under review

Capability of declining a call

This would be useful for people who make test calls on their lines to hear the voicemail. It would be great to have the option to decline where the call does not come back right away after declining it. Allowing for a different call to come in. Th...
Cynthia Bernier over 1 year ago in RingCentral Phone 0 Under review

Live Queue Agent/Monitoring

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
Cynthia Bernier over 1 year ago in RingCentral Analytics 2 Under review

Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)

Currently the top level Site extensions are located under the Auto-Receptionist menu, and the only option for business hours is to select an IVR (after hours allows an extension). Really these Site objects should be moved outside of Auto-Reception...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Add option to 'block and delete' phone numbers

It is more efficient to block and delete a phone number with one click, instead of one click to block, then one click to delete.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review