All ideas

In the admin portal on our number we can decide if we accept "call and fax", "call only" of "fax only". Should be cool the include text message so we can enable or disable text message from some number (like our master number)

We have highly credentialed employees that want their credentials to appear in their screen name when in RC meetings with clients. Right now they have to add their credentials to their screen name for every single meeting. If they could permanentl...

At my instutition all software on computers is centrally managed, including peroidic updates. However the RC Macintosh package performs auto-updates, routinely prompting users for their password to become Administrator. Many of our users do not ev...

Have the calls routed to voicemail first then have the option to answer the call.

Our Ricoh copiers have the Smart Integration software. Companies like eFax, eGoldFax have apps to send faxes directly to their services without a need for a POTs line or ATA device.

It would be great if a feature was available for during phone calls where you could read subtitles of what the other person is saying. For people who are visual and read lips, it would be really helpful to have that added support. Please let me kn...

We will register the customer's number. Once registered to the main account. The customer will be able to call the main number. If not registered they'll not be able to call the main number.

New Dashboards are missing option to add thresholds, this was available previously. https://help.incontact.com/Summer20/EN/Content/Reporting/Dashboards/Widgets/AgentListWidget.htm If you have customized your Unavailable State thresholds, and a con...

We have new Yealink T57W Prime Business Phone and we cannot make them display that there are new messages waiting. Ideally I would like to have displayed how many new messages are left in the voicemail and how many messages have been checked/heard...

Once a call gets forward to another person, the original person still has a chance to pick up the call.