All ideas

I would love to see Aux codes added as an option for agents. This would be so beneficial to document queue adherence, as well as hold accountable for breaks, lunch, meetings, etc.

I would like to use RingCentral Video through my Pipedrive CRM. They integrate with Teams and Zoom.

My HR team schedules interviews in shorter timeframes than just the 00, 15, 30, and 45 minute intervals. They do schedule by 5 minute intervals, but at that point I'm wondering if it could be made possible to just be able to enter a custom time. W...

I am requesting an increase in the download speed of call logs from service.ringcentral.com. The download speed has decreased substantially over the years and has a significant impact on productivity and QOS. We routinely download call logs with f...

I need step by step instructions to send out to the users on how to setup their 2FA after I activate Account Validation for the company.

For our Call Center to be able to see a diagram of each building and a map w/in each building would be so helpful. Our team is from the Phillipines & it's very hard for them to visualize w/out the pictures in the KB to see & understand.

Your videos for instruction and training at the bottom of the web portal open up in a smaller window that cannot be moved and the only option is to go full screen. There's no way to follow along to apply the information learned from the video to a...

sync Contact Directories between CISCO 525G IP Phone and Office 365

Process of converting limited extensions to full user extensions is complicated.

Hope there will be an option to change the font color of the meeting interface. I can barely see the font letters in gray which is almost the same shade of the background.