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AUX CODES

I would love to see Aux codes added as an option for agents. This would be so beneficial to document queue adherence, as well as hold accountable for breaks, lunch, meetings, etc.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Pipedrive CRM Integration

I would like to use RingCentral Video through my Pipedrive CRM. They integrate with Teams and Zoom.
Guest about 2 years ago in RingCentral Integrations 1 Under review

Custom Timing for Video Call Scheduling

My HR team schedules interviews in shorter timeframes than just the 00, 15, 30, and 45 minute intervals. They do schedule by 5 minute intervals, but at that point I'm wondering if it could be made possible to just be able to enter a custom time. W...
Mitch Willette about 1 year ago in RingCentral Meetings & Webinar 0 Under review

Increase Call Log Download Bandwidth from service.ringcentral.com

I am requesting an increase in the download speed of call logs from service.ringcentral.com. The download speed has decreased substantially over the years and has a significant impact on productivity and QOS. We routinely download call logs with f...
Max Ramos about 1 year ago in RingCentral Web/Desktop App 0 Under review

Provide instrutions for users to setup 2FA

I need step by step instructions to send out to the users on how to setup their 2FA after I activate Account Validation for the company.
Ken Doan about 1 year ago in RingCentral Admin Portal 0 Under review

Upload pics & maps to the Knowledge Base

For our Call Center to be able to see a diagram of each building and a map w/in each building would be so helpful. Our team is from the Phillipines & it's very hard for them to visualize w/out the pictures in the KB to see & understand.
Sarah Eppley about 1 year ago in RingCentral Engage Voice 0 Under review

Allow embedded training videos on portal to be viewed alongside webpage

Your videos for instruction and training at the bottom of the web portal open up in a smaller window that cannot be moved and the only option is to go full screen. There's no way to follow along to apply the information learned from the video to a...
David Chase about 1 year ago in RingCentral Admin Portal 0 Under review

Sync Contact Directories between CISCO 525G IP Phone and Office 365

sync Contact Directories between CISCO 525G IP Phone and Office 365
Guest about 2 years ago in Hardware / RingCentral Integrations 0 Under review

Easy way to convert limited extension to full user

Process of converting limited extensions to full user extensions is complicated.
Cliff Garstka about 2 years ago in RingCentral Admin Portal 1 Under review

RingCentral Meetings font color

Hope there will be an option to change the font color of the meeting interface. I can barely see the font letters in gray which is almost the same shade of the background.
Jessa Remo about 2 years ago in RingCentral Meetings & Webinar 1 Under review