All ideas

On a new account with desk phones assigned to unassigned numbers, the process of getting an assigned extension with a softphone to have a desk phone from assigned to an unassigned extension is counter intuitive and very difficult. It currently inv...

Project/task management (Glip) is very limited (and useless for us) if the work we do (tasks) can't be attributed to work done for internal (company) and external (client) projects. So we do not use Glip. Instead we use a real PM app (Zoho Project...

I'd like a way to view all users who are in "Not Activated" status and the date they were added to RingCentral. Currently you can filter the "Users" list on the admin portal, but I don't see a way to view if they are newly added or if they are use...

Is it possible to have the ability to change the backgound colour of wallboards to something other than white?

Zoom and Google Meeting offer voice activated Closed Caption. Not having to type every word spoken, it hears your voice and rolls out the words on screen

Zoom has a feature where if a meeting is being recorded, the user is notified upon entering the meeting and the user is not admitted to the meeting unless they consent to the recording of the meeting. A report can be generated at the conclusion of...

It would be nice to have a setting to allow all calls to go to voicemail when in meetings, whether they are virtual RC meetings or in person meetings so anything in say a synced Outlook calendar would be able to set phones to DND.

To ensure the agent is coding the call and not getting lock due to not coding previous call. If the disposition window would pop up into its own window it would be more apparent the coding has not occurred. Reducing the time the agent it stuck bec...

I'd like to see all participants either during or after the call. I'm not seeing who is dialed into a specific conference number (host/participant code). Another feature request that i've seen with other vendors is the ability for RC to call the p...

We want to know how effective our IVR is. How many calls are we losing due to poorly articulated prompt options? What percentage of callers use prompt 1, 2, etc.? How many callers listen or go back to the main menu multiple times? Knowing the answ...