Customer Ideas Portal

Advyzon is a CRM app for registered investment advisors. Phone service integration would be great!

I would like to share the Dashboard with my team, but I need the Dashboard to be locked. Some agents work from home and others focus on widgets that I do not wish them to see as they focus on the wrong metrics. It is disappointing I cannot stop my...

This would allow individual team managers to manage the live data from their teams instead of having to wait for hourly updates.

Answered Call/Total Calls in the big area Abandoned/VM redirects AND Overflowed in the little boxed at the bottom

Honeybook is a popular CRM for freelancers. It would be quite efficient to automatically log phone / text interactions with clients from RingCentral into Honeybook, automating client interaction records/history.

I would love to see Aux codes added as an option for agents. This would be so beneficial to document queue adherence, as well as hold accountable for breaks, lunch, meetings, etc.

The shades of blue on the charts and graphs in the Adoption and Usage Report are extremely challenging to differentiate. Please alter to the colors to make the information more accessible to people with vision issues.

Average wait time for callers in a given queue.

Want to see who is using their lines for actual outbound/inbound usage on company DID lines. Not just the extension numbers. Saves time having to cross-reference information.

We are planning to FULLY turn on AD/azure Provisioning for Ring Central Every time I test with Provision on demand an email alert is sent to the user. I don’t think it should be triggered at all, should be just added to a daily report Admins can...