Customer Ideas Portal

The way that the system is set for call queue name display is it would only show if the call is going into the RC app but if the call is being forwarded to an external or personal mobile number, it does not show the call queue name which is helpfu...

When setting up a new user on portal site and when an invite is sent, the activation link only ask to set up password and security question and does not include to set up security PIN. 

I wish the app was easier to navigate. There are a lot of features missing. like a predicate dialer. Also knowing which voip company the call belongs to on the lower display. which could be powered by Twilio or Telnyx. Better reporting of scam cal...

It would be nice if the navigation bar was always visible. It disappears when you are in the inbox or messaging if you are in the condensed version. Keep it a the bottom so that we can see if we get another message or text without having to back o...

I am a manager for my department and I get multiple calls for different positions. When I am on the phone and one of the staff is available, I would like to have the capability to be able to choose who to forward the call to. Right now I only see ...

Currently users are forced to choose between the softphone application or a paired desk phone as the default device for calling out in the desktop app. Please consider a more unified experience where a user can select the app or device they want t...

Allow admins to grant on demand call recording permissions per user. Currently on demand call recording is a global setting that is either on or off for all users. Please consider changing this to allow on demand call recording to be enabled only ...

It would be great to be able to map multiple statuses to After Call Work. In our previous system, we were able to map both a follow up and extended follow up status to After Call work. That way we are able to set the follow up to 90 seconds before...

Contacts that I added on the Ring Central application is not appearing on the desk phone (VVX 450) It will be helpful I will not need to add it directly to the desk phone one by one and just add the contacts on the app and will sync it to the desk...

Simply to let the sender of a text message know - not to expect my reply to their text until an entered date - until I am out of the office...just like a phone has such an automated feature for replying to a call. Thank you.