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Customer Ideas Portal

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Display call queue name for call being forwarded personal mobile number

The way that the system is set for call queue name display is it would only show if the call is going into the RC app but if the call is being forwarded to an external or personal mobile number, it does not show the call queue name which is helpfu...
James Peterson 3 months ago in RingCentral Admin Portal 3 New

Welcome email not asking users to set up pin

When setting up a new user on portal site and when an invite is sent, the activation link only ask to set up password and security question and does not include to set up security PIN. 
Maribel Lopez about 1 month ago in RingCentral Admin Portal 0 New

Make the app more friendly

I wish the app was easier to navigate. There are a lot of features missing. like a predicate dialer. Also knowing which voip company the call belongs to on the lower display. which could be powered by Twilio or Telnyx. Better reporting of scam cal...
Cypress Devil about 1 month ago in RingCentral Web/Desktop App 0 New

Access to navigation bar ALWAYS!

It would be nice if the navigation bar was always visible. It disappears when you are in the inbox or messaging if you are in the condensed version. Keep it a the bottom so that we can see if we get another message or text without having to back o...
Christine Ruiz about 1 month ago in RingCentral Mobile App 0 New

Can we have more than one extension to forward calls?

I am a manager for my department and I get multiple calls for different positions. When I am on the phone and one of the staff is available, I would like to have the capability to be able to choose who to forward the call to. Right now I only see ...
Kinnaly Amodio about 1 month ago in RingCentral Web/Desktop App 0 New

Unified Outbound Calling

Currently users are forced to choose between the softphone application or a paired desk phone as the default device for calling out in the desktop app. Please consider a more unified experience where a user can select the app or device they want t...
Adrian Smith about 1 month ago in RingCentral Web/Desktop App 0 New

On Demand Call Recording Per User

Allow admins to grant on demand call recording permissions per user. Currently on demand call recording is a global setting that is either on or off for all users. Please consider changing this to allow on demand call recording to be enabled only ...
Adrian Smith about 1 month ago in RingCentral Admin Portal 0 New

Contact Center - Ability to map multiple unavailable codes to after call work

It would be great to be able to map multiple statuses to After Call Work. In our previous system, we were able to map both a follow up and extended follow up status to After Call work. That way we are able to set the follow up to 90 seconds before...
John Bruns about 1 month ago in RingCentral Contact Center 0 New

Sync contacts from desktop app to desk phone

Contacts that I added on the Ring Central application is not appearing on the desk phone (VVX 450) It will be helpful I will not need to add it directly to the desk phone one by one and just add the contacts on the app and will sync it to the desk...
Iam Kristoff Coloma 3 months ago in RingCentral Web/Desktop App 0 New

To add an automated reply to the received text - when you are "out of office". Thank you.

Simply to let the sender of a text message know - not to expect my reply to their text until an entered date - until I am out of the office...just like a phone has such an automated feature for replying to a call. Thank you.
Eva Bland 3 months ago in RingCentral Mobile App 0 New