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All ideas

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Remove the ability for callers to select any extension when calling in.

No description provided
Guest over 2 years ago in RingCentral Contact Center 0 Future consideration

Being able to hear the phone ringing via CyberData Paging Amplifier and speaker system.

I implemented a system for a customer that would like to be able to hear his phones ring over a CyberData Paging Amplifier and speaker system. Currently, this is not a feature of the RingCentral system.
Guest almost 3 years ago in RingCentral Phone 0 Future consideration

I would like to have a way to download analytics.

If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.
Nancy Wright 5 days ago in RingCentral Analytics 3 Future consideration

Recording % versus calls made

It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.
Myles Baker Jr 13 days ago in RingCentral Analytics 1 Future consideration

Adoption & Usage Report for Common/Limited Exenstions

Adoption & Usage reporting only works for "User" phones. We would like to pull the same data from limited/common area phones as we perform monthly metrics.
Ryan Fielder 14 days ago in RingCentral Analytics 0 Future consideration

It would be nice to be able to clone/copy alerts to make these easier to set up

I tyhiunk we save system managers time in setting the system up
Andrew Brindley 19 days ago in RingCentral Analytics 1 Future consideration

Add ability to create forecast reports in Analytics

This would be great for managers of call queues to get an idea of how many calls to expect in the coming week on certain days, or certain holidays for example
Ryan Needham 27 days ago in RingCentral Analytics 0 Future consideration

Stratify First-time Callers from Repeat Callers

It would be helpful to be able to breakdown total calls between repeat callers and first-time callers in order to better determine conversion rate of new callers to sales.
Brian Wilson about 1 month ago in RingCentral Analytics 0 Future consideration

Add Week-to-date as a date range filter for calls

Having the option to track week to date calls allows us to see how we're tracking over the course of the week.
Drew Fulton about 1 month ago in RingCentral Analytics 1 Future consideration

INTERGRATION ERM

OPTIMANTRA
PRIME Medical Group 2 months ago in RingCentral Integrations 1 Future consideration