Skip to Main Content

All ideas

Showing 6572 of 6572

ability to securely download SIP login details for all users (primarily for bulk teams direct routing provision)

When setting up hundreds of users with teams direct routing it you can upload the details to but there's no way to automate the downloading/setup process on
Paul Hawkins over 1 year ago in Hardware 0 Under review

Actually decline the call when a person selects 2 for decline

It's really annoying to not actually be able to decline a call when we are given the option to deny a call by pressing 2. Sometimes we need it to just go to voicemail and call them back at a more convenient time.
Kathryn Daily over 2 years ago in RingCentral Web/Desktop App 0 Under review

Remove voice mail from email when deleting voicemail from phone.

A lot of users are complaining about having to remove a voicemail from the phone, and then having to delete the voicemail out of their email, and then having to remove voicemail off the phone if they check the voicemail through email.
Chris White over 1 year ago in RingCentral Phone 1 Under review

Eliminating multiple Direct numbers in the dial pad

When my team is making outbound calls they have three direct number "call from numbers" this is causing a host of problems if employees don't remember to set their call from number to their actual direct number every time they're logging into the ...
Brian Webb over 1 year ago in RingCentral Phone 3 Needs more information

Manage multiple calls on hold

My problem is I am often on one or two calls already. I cannot constantly have the current call interrupted and HAVE to take/respond to the the next call. Many of my calls are from gov officials overseas who are hard to reach. I also do not have t...
Guest over 2 years ago in RingCentral Contact Center 1 Under review

Exact time when the users login to the App

I want to know what time our employees is logging in want to have a way to know the exact time when they logged in to there apps
Guest over 2 years ago in RingCentral Analytics 2 Under review

Enable customers to save their spot in the Queue to have a rep call them back.

Customers would be able to save their spot in the queue and be called back once their number reaches the rep. The customer could continue to do what they need to instead of having to wait until the rep is thru all the calls ahead of them.
Amos Stoltzfus Jr 10 months ago in RingCentral Phone 0 Under review

RingCentral Contact Centre: MAX Agent Windows Application

Please may we request a Windows Application/Service version of the MAX Agent? The Web Application is problematic for users, particularly those who are remote working on laptops as when agents go on break and the laptop goes to sleep, the MAX Agent...
Fraz Hamid 10 months ago in RingCentral Contact Center 0 Under review

Warn before closing RingCentral Desktop app

As a company we want the RC app open on everyone's desktop to allow for chat and collaboration. People that like to use one app at a time and close it (often full-screen app users) may accidentally close the app and disconnect themselves from RC. ...
Mitch Turner over 1 year ago in RingCentral Web/Desktop App 0 Under review

RingCentral Meetings Outlook plugin template no longer creating clickable hyperlinks

Hello. Our executives using RingCentral Meetings Outlook plugin are requesting that the template be restored to the way it was until recently, where the meeting URL has a space after it. This has Outlook show the URL as a clickable hyperlink even ...
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Under review