All ideas

We want to know how effective our IVR is. How many calls are we losing due to poorly articulated prompt options? What percentage of callers use prompt 1, 2, etc.? How many callers listen or go back to the main menu multiple times? Knowing the answ...

Names displayed in direct message groups have no last name or last Initial, making it hard to distinguish between people with the same first name.

When making the Ring For settings on a user's account the options don't work like they are described. In our case most users have a physical phone and a desktop app, and setting the app to Ring For 0 rings for 0 seconds does NOT do that. Worse, an...

I am in a customer facing role. In many of the meetings I attend, I find I spend a fair amount of time & mental focus trying to understand who the other people are in the meeting and why they are there. E.g., does person A report to person B? ...

Our hotel uses RingCentral. Unfortunately, RingCentral doesn't have any feature that I am aware of that can help a receptionist setup automated wake up calls to rooms.

We have some users that need to be able to accept longer voicemails (in particular our help desk that needs people to be able to record detailed descriptions of their problem). It would be useful to us to allow for at least certain users to be abl...

When making an outbound call from a customer file, it would be beneficial to be able to copy the phone number from within said software and paste into softphone which then dials out on the connected desk phone. This prevents errors and I believe w...

I navigate to my support cases, select a case, the navigation puts me into 'system status'. This seems a web design error. My expectation on bread crumbs is that enable backward traversing, this is adjacent traversing.

Limit RCV recordings to certain individuals.

Please include the ability to remove (not change) profile picture and change to initial system default.