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Allow custom role creation on admin dashboard

Hello, I'd like the ability to be able to create custome roles for users, I have a user who needs to be able to review reports and user information but because of security concerns we do not want this user to have super user access to the platform...
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Additional features

1. Ability for agents to see how many calls are holding in the call queues. 2. If possible, an automatic call back system where a customer has the option to leave their phone number and it automatically calls the customer back when the next avail...
Guest about 2 years ago in RingCentral Analytics 1 Planned

Voice mail drop

Create pre-recorded voice mails that you can leave quickly if you get to your dialed number's vm box.
Guest about 2 years ago in RingCentral Analytics 0 Under review

Send a fax

I just want to send a fax.. why so complicated compared to before?
Guest about 2 years ago in RingCentral Admin Portal 1 Already exists

Recurring Meetings: For it to have an option to select days of the week

As of the moment, we need to create 2 weekly recurring meetings (one on Tuesday and one on Thursday) because the schedule options are only daily/weekly/monthly. It would make it easier if there was an option to select the days of the week that you...
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Under review

To be able to drop in a CSV file and then be able to broadcast through SMS messaging to 100 ++ recipients

Import a group CSV file 2. Create text blast 3. create the group from existing CSV file4. add text, image and emotions 5. click and send
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Separate option for user that can park and user that can accept private park location

By default, you can choose extensions to private parking which can do both parking and answer parked calls. Hope there will be a toggle button to choose extensions that can only park to that group and separate toggle button for the ones that can a...
Jessa Remo about 2 years ago in RingCentral Admin Portal 0 Under review

Please list Sienheiser SDW 3 BS & SDW 60 HS a compatible device.

We have 80 devices on site, the base unit would create a dial tone for incoming calls this has now stopped working for all users across the site. It works for Microsoft teams. We are using epos connect to configure the devices via an online portal...
Guest about 2 years ago in Hardware 0 Under review

Group Fax Messaging

Guest about 2 years ago in Developer Platform and APIs 1 Already exists

In admin portal, drop-down showing status of call queue attendants should reflect actual availability

If an attendant signs out of the RingCentral application with AcceptQueueCalls enabled, the drop-down in the admin menu displaying attendants' status shows the attendant as available. In fact, the attendant is off-line. I believe the drop-down fea...
Gerard Juliano about 1 year ago in RingCentral Admin Portal 0 Under review