All ideas

Add the folder feature back for easy organizing amongst teams

We want to have an option in the performance report to permanently remove a deleted user/group extension from the list, currently there is no option to do it and it's a bit annoying to do an extra step just to exclude this deleted user/group from ...

Most employees use chrome extension so they have click to dial and need to be able to do a warm transfer

We would like to know on average how many rings it takes our support department to answer the phone. This is crucial to verify that our staff answers the phone within a certain amount of time.

One of the unnaturally things about video conferencing is that every is looking away, to some extent. Unless they are trained TV personalities :-) For the speaker there is no sense of eye contact and, since the order that people appear in the gall...

We have a hotline. It would be beneficial if there was a way to make all calls to the hotline anonymous in the call log for the user and for the system.

We currently use a bypass rule for when we are closed for a holiday so that we can have a "closed for the holiday" message. In addition to adding the dates/times in the bypass rule for the holiday I also have to go into each queue we have (6 of th...

Some folks communicate with me over SMS, especially those who don't work at my agency. Some folks communicate over RC Messaging. On the Windows, Web and Mobile app, I'm constantly losing messages or toggling between the phone tab (to get SMS messa...

This is already a feature in most chat apps. Remove all details from photo uploaded to provide security.

Requesting a feature to have the option to assign voicemails to multiple users.