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Add the team folder feature back

Add the folder feature back for easy organizing amongst teams
Guest about 2 years ago in RingCentral Web/Desktop App 14 Under review

Ability to remove the deleted users from the performance report

We want to have an option in the performance report to permanently remove a deleted user/group extension from the list, currently there is no option to do it and it's a bit annoying to do an extra step just to exclude this deleted user/group from ...
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Warm Transfer in Chrome Extension

Most employees use chrome extension so they have click to dial and need to be able to do a warm transfer
Guest about 2 years ago in RingCentral Integrations 2 Under review

Reports showing number of rings before pickup

We would like to know on average how many rings it takes our support department to answer the phone. This is crucial to verify that our staff answers the phone within a certain amount of time.
John Besedic about 2 years ago in RingCentral Phone 0 Under review

Add a feature to the gallery view to reserve the top, center position for the current speaker

One of the unnaturally things about video conferencing is that every is looking away, to some extent. Unless they are trained TV personalities :-) For the speaker there is no sense of eye contact and, since the order that people appear in the gall...
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Under review

Number mask received calls

We have a hotline. It would be beneficial if there was a way to make all calls to the hotline anonymous in the call log for the user and for the system.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

toggle switch for queue hours

We currently use a bypass rule for when we are closed for a holiday so that we can have a "closed for the holiday" message. In addition to adding the dates/times in the bypass rule for the holiday I also have to go into each queue we have (6 of th...
Danielle Howes about 2 years ago in RingCentral Admin Portal 1 Under review

Merge SMS / Text and RC Messaging into a single tab

Some folks communicate with me over SMS, especially those who don't work at my agency. Some folks communicate over RC Messaging. On the Windows, Web and Mobile app, I'm constantly losing messages or toggling between the phone tab (to get SMS messa...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Automatically remove details from photo like GPS coordinates

This is already a feature in most chat apps. Remove all details from photo uploaded to provide security.
Joo Kim about 2 years ago in RingCentral Web/Desktop App 0 Under review

Requesting a feature to have the option to assign voicemails to multiple users.

Requesting a feature to have the option to assign voicemails to multiple users.
Guest about 2 years ago in RingCentral Phone 1 Under review