All ideas

I would like to hear a ring, buzz or some other sound when our queue reaches a certain number so that I can be alerted if I am not actively looking at my dashboard; when I am working on a task or looking at another screen.

All day calendar events that cross multiple days should end at 23:59 on the last day. Currently they end at 00:00 and do not show on that day in the calendar view. This will bring the new unified application in alignment with the classic version, ...

The host of a meeting to be able to pin a single video feed for all participants.

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.

Increase days for data retention

Add the ability to set leads that are transitioned to another campaign as a Copy complete so they are not dialed again from the original campaign. Currently, the transition disposition needs to be set to Requeue = Yes in order for the lead to be e...

We would like to see an option in the IVR menu to adjust the time it takes to transfer a client to a group when no action is entered. Currently, the system has to play our IVR menu 3 times before transferring. We would like to be able to change th...

Our company has numerous on call managers that our staff contact, primarily through texting. We need a way that an employee can text one Manager Line phone number, and depending on which manager is "on call" (i.e. who is set to available in the ri...

After the Webinar is concluded, when you click on the "End meeting", it currently ends the meeting for everyone, including the panelists. It would be nice to have the ability to end the meeting only for the attendees and allow the panelists and ho...

Pretty much what the title says: Update Canvas LTI interface to put meetings in both the meetings portion of the course and in the overall Canvas calendar (like Zoom does). This benefits students by giving them a single place to look for all of th...