Skip to Main Content

All ideas

Showing 7000 of 7000

Schedule off hours

I would like to schedule off hours so that I don't get phone notifications when I am done for the day of work. This is something Microsoft teams does, and it is super useful. You can schedule times for when you don't want to get notifications, or ...
Dylan Tobia over 1 year ago in RingCentral Phone 1 Under review

If it is possible to dial out using cellphone number/from the phone without using the app but the RingCentral number will appear.

Customer wants to dial a code from his phone before/after the phone number they want to call which will initiate a call that will show their ringcentral number instead of their cellphone number
JR Marquez 10 months ago in Developer Platform and APIs 1 Under review

User definable message retention

We would like to have the ability to set message (for RC Messages) to a user definable period (12 hours). Our current options are 30,60,90 days or perpetual. We want to be able to do this to dissuade people from using messages like email which gre...
Morgan Ford 10 months ago in RingCentral Phone 0 Under review

Missed Call Report

Report that filters by use to see ratio of missed calls versus connected calls to track user effeciency
Guest 10 months ago in RingCentral Analytics 1 Under review

Would like to gauge is how long someone spends in "available" codes vs "unavailable" with a break down of what codes they were

Hi, what I am trying to gauge is how long someone spends in "available" codes vs "unavailable" with a break down of what codes they were .... ex: 20 mins in break/1 hour in lunch/ 4 hours in availbable/inbound/etc
Robbie Croft 10 months ago in RingCentral Contact Center 0 Under review

Granular permission Rules

Security restrictions be set at a granular level for ACD settings instead of blocking all or nothing (Ex: blocking a team prevents seeing that team in the directory.
Paige Holley over 1 year ago in RingCentral Contact Center 0 Under review

Whispering/Listening to Agents Calls as admin

As an admin it would be amazing to be able to listen in on agent's calls. Similar to fresahcaller and contivio!
Guest over 2 years ago in RingCentral Analytics 1 Under review

Admin Hierarchy Changing in Engage Voice

Currently if you delete the parent admin you have the ability to move its children to be under a different admins or put them in the root. Can this ability to move admins be implemented as an option without having to delete accounts. It would be v...
Nick Dolan over 1 year ago in RingCentral Engage Voice 0 Under review

Option to prefix voicemail when forwarding.

Need an option to prefix a voicemail when forwarding it. current options are: 1. send2. change extension3. Cancel There are times you would like to prefix a voicemail when forwarding it to a coworker so that you can add information.
John Stevens over 1 year ago in RingCentral Phone 0 Under review

Hide Text Messages to clean up window

It would be very useful to be able to hide unused text message chains. There wouldn't be a need to cancel, but having the ability to hide or close out texts until we receive a response will help clean up the window. I would love to be able to only...
Sarah Darrow over 1 year ago in RingCentral Web/Desktop App 0 Under review