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Add more outside forwarding options

Right now we're limited to 10 numbers to be forwarded to outside numbers. We need more because we're using Service Titan to track and monitor calls. We have close to 40 numbers, and all we can forward is 10.
Guest about 2 years ago in RingCentral Admin Portal 1 Under review

Send a second Call Queue Voicemail email notification after hours

Customer would like to have a feature where a second email notification to be sent on a delay to another email address. Would prefer this email to be sent during off hours to an alternate address.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog

IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog. People might wish to forward a caller to an IVR Menu, instead of to a particular queue.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Increase the number of attempts a fax has to succeed.

We would like to see the ability to increase the number of attempts that a fax makes before failing. Instead of failing after 3 attempts, we would like to be able to increase that to a higher number. The majority of the clients that use fax are in...
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Allow transfers directly to the dial by name directory

Currently in RingCentral Office, you have no way to directly send calls to a dial by name directory without inserting an IVR in the middle. This is extremely frustrating when contact center is on the front end. The caller has the option in Contact...
Corey Buskirk about 2 years ago in RingCentral Phone 1 Under review

Requesting to have registration details to meetings

Requesting to have registration details to meetings
Guest about 2 years ago in RingCentral Meetings & Webinar 2 Under review

Requesting breakouts available in webinar

Requesting breakouts available in webinar
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Under review

Improve availability/ presence settings to reflect if a user truly is busy rather than just their calendar schedule

Customer request to improve the presence/ availability indicator within the app t reflect whether a user is truly busy or not. Use case is that if someone has a meeting booked in for an hour the app will show that the user is busy for the full hou...
Emma Murray about 2 years ago in RingCentral Web/Desktop App 2 Under review

Disable internal calling capabilities on the RC App to comply with UAE regulations

In the UAE there are strict regulations around the use of VOIP calls. It is possible to restrict external calling but customers have asked for the ability to suppress internal company to company calling too so that they can ensure compliance with ...
Emma Murray about 2 years ago in RingCentral Web/Desktop App 0 Under review

Able to see what RC Application that user are using (Mobile or PC app).

If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.
Bruce Lytle about 2 years ago in RingCentral Web/Desktop App 1 Future consideration