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Ability to filter by area code

We would like to filter by area code to find out how many of our calls are going to and coming from certain areas
Alexander Wade 10 months ago in RingCentral Analytics 0 Under review

Why is that automatic call recording records on hold marketing when calling and not called?

I find it odd that RingCentral allows the automatic call recording to record on hold marketing music when we are the ones who intiated the call but not when we are called. What could be the reason for this other than "system limitation"?
Marketing Department 10 months ago in RingCentral Integrations 0 Under review

On call ringer silence

When you are on a Ring Central meeting using the computer audio the ringer on the phone and any other notifications such as email should be silenced. During the call with others on Ring Central it is very distracting and unprofessional when everyo...
Steven LaPierre 10 months ago in RingCentral Meetings & Webinar 0 Under review

create a group that contains multiple groups.

is it possible to create a group that contains multiple groups. eg. extension 507 has call queue 508 and 509
Cliff Aves 10 months ago in RingCentral Admin Portal 0 Under review

Fetch list of device ids for a user via API (especially webrtc device ids)

Customers would like to be able to forward calls to a soft-phone or WebRTC device. Technically one can already forward calls to a device ID corresponding to desk (physical) phone because their device IDs are static. WebRTC device IDs are dynamic a...
Byrne Reese over 1 year ago in Developer Platform and APIs 0 Under review

Allow the RC Desktop app .exe installation to be installed silently

There is no easy way to mass deploy the RC app easily while also having it auto update. This is a very basic feature that every installer should have. Allowing a silent install would be beneficial to those who script their deployments out and for ...
Nate Smeal over 1 year ago in RingCentral Web/Desktop App 0 Under review

Report from analytics that can be subscribed to that shows the calls of questionable quality.

This would be useful to single out the users with issues and narrow it down to what is causing the issues. This would allow records to be kept by admins so that causes for moderate to poor call quality can be monitored for each users having issues...
Harry Taylor over 1 year ago in RingCentral Analytics 0 Under review

Forward from admin portal to phone mailbox

Similar to Entcom-I-69 I believe, but we have a workflow need for staff using the web interface to check a queue voicemail box to be able to then forward the message to a phone extension, not an email.
Richard Valenta over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to add a contact's extension number to the phone number when inputting a contact on the web version

When inputting a contact through there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the ...
Guest about 3 years ago in RingCentral Web/Desktop App 3 Future consideration

Ability to see the status of the internal user you want to phone or transfer the a call to

On the RC Phone app, you can type in a user's name or extension number on the dialpad and you can then immediately see their status (Busy, Available, On Call etc). Their status would also appear when you can to transfer calls. For some reason this...
Chris Bester over 2 years ago in RingCentral Web/Desktop App 0 Under review