Skip to Main Content

Customer Ideas Portal

Showing 4732 of 4732

The capability to send an auto reply to a sender of a fax after hours, effectively giving confirmation that the fax was indeed received.

While there isn't any current turnkey solution for this, a user could have the fax notification go to a mailbox that has after hours email rules and the auto reply email could come from there. See also: https://community.ringcentral.com/questions...
Justin Mead about 2 years ago in RingCentral Phone 0 Future consideration

Add Granular Read/Write/Delete Role Permissions

I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone t...
Nick Rowland Corp about 2 years ago in RingCentral Phone 1 Future consideration

Have the option to have Call Queues show up as company contacts

We are using a Call Queue for our IT Department Helpdesk. Right now, that contact doesn't show up as a company contact. On mobile, it shows up under Others, but that isn't really isn't ideal. I'd like to request having the option to include a Call...
Shaun Heckman about 2 years ago in RingCentral Web/Desktop App 0 Under review

Add Search Box to Site Filter When Viewing User List

Add a search box in the filter by site dropdown when viewing the user list. This is included in the department field, why not the site list? We have multi-site enabled and have over 150 sites created. It sometimes takes forever to find the site ne...
Nick Rowland Corp about 2 years ago in RingCentral Phone 0 Future consideration

Configuration Data Export or Report

It would be nice to have an option within the service portal for administrators to export, or at least generate a report, configuration data. As it stands today only the Users have an export option and it doesn't export everything. Data export for...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Add resend button to fax process

After a fax is successfully sent, add a button/function to resend. This is a common feature for other programs.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Call logs to be automatically entered into Case objects as well as Lead/Contact/Account in Dynamics 365 integration

We are using the Dynamics 365 integration and the auto-log feature for putting notes directly into a lead/account/contact is great for saving time for our sales team. However our Customer Service team do not have the same luxury as they are using ...
Guest about 2 years ago in RingCentral Integrations 0 Future consideration

Create a virtual room for podcast recordings

As a podcaster, one of the biggest challenges I and my co-host face is to get a consistent audio (and video) quality for our show recordings. Since RingCentral already has a robust technology like RC Rooms, I think you folks can replicate the tech...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Ring Central (Classic) red customizable "Busy" Status

Please consider providing a way to set a red " Busy " Status manually without blocking message sounds the way the " Do Not Disturb " Status does in Ring Central (Classic). Preferably a customizable Status where you could put a Red busy color, a...
Guest about 2 years ago in RingCentral Web/Desktop App 2 Under review

How do I get full name to display on Ring Central Meeting Reports?

I need the full names/numbers of participants to show on the RingCentral Meeting report
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Future consideration