All ideas

Currently, the call log portion of the app doesn't include calls that resulted in voicemails, even in missed calls. This seems weird. Voicemails can continue to be separated into their own section, but why cant I find the call in the "All Calls" s...

The announcement is disruptive to the call. I would like to be able to configure controls to allow, disallow, or change the recording mute announcement. I would like to do this on either only the other end, or both ends of the call.

It would be very useful when a person is busy either call or video call, to show if you hover over their names, who from the organization, is on that call.

I am trying to get an overall productivity picture, so I would like to see number of calls (which we have), text messages and sent faxes by staff member

Bail bond agents bail software. Clients are sent a text message with a link to make a payment with their Credit Card. And agree to payment similar to a Credit Card Authorization form, Client recives a link to make a payment for their Bail Bond. So...

Isaacson Miller would like to be able to turn this feature off so that when participants join they do not get the on hold music.

Currently, queue members can only hear voicemails through the use of an E-mail attachment if they have e-mail notices turned on. They cannot delete any queue voicemails. The messages will pile up until it hits the max of 200 in the box. The only w...

If an agent receives a call for another agent and they see they are on DND, it will help if it showed a description (at lunch, meeting, away from desk) as well as a timestamp, so the agent can gage how long it will be before the agent returns. Cur...

To track the number of calls actually answered on the main line. The current statistics only show the inbound/outbound calls but the number of calls that ignored or transferred to other extensions.

Please add an audible alert option to the call queue monitor when all lines are busy on telephone calls (Similar to call waiting) Our company employees do a lot of paperwork as well, so we don't stare at our monitors all day.