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Include voicemail calls in call log

Currently, the call log portion of the app doesn't include calls that resulted in voicemails, even in missed calls. This seems weird. Voicemails can continue to be separated into their own section, but why cant I find the call in the "All Calls" s...
Guest about 3 years ago in RingCentral Phone 0 Under review

Controls for Recording Mute Announcement

The announcement is disruptive to the call. I would like to be able to configure controls to allow, disallow, or change the recording mute announcement. I would like to do this on either only the other end, or both ends of the call.
Daniel Porterfield 10 months ago in RingCentral Phone 0 Under review

When someone is on a call or video call, show who they are on a call with from your org

It would be very useful when a person is busy either call or video call, to show if you hover over their names, who from the organization, is on that call.
Marilyn Flores 10 months ago in RingCentral Web/Desktop App 0 Under review

Ability to see number of sent faxes by user

I am trying to get an overall productivity picture, so I would like to see number of calls (which we have), text messages and sent faxes by staff member
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

www.captira.com Pay by phone with a text message link

Bail bond agents bail software. Clients are sent a text message with a link to make a payment with their Credit Card. And agree to payment similar to a Credit Card Authorization form, Client recives a link to make a payment for their Bail Bond. So...
Albert Cano over 1 year ago in RingCentral Mobile App 0 Under review

Turn Off On hold music globally for Ring Central Audio Conference

Isaacson Miller would like to be able to turn this feature off so that when participants join they do not get the on hold music.
Guest about 3 years ago in RingCentral Phone 1 Under review

Enable Queue Members to delete messages

Currently, queue members can only hear voicemails through the use of an E-mail attachment if they have e-mail notices turned on. They cannot delete any queue voicemails. The messages will pile up until it hits the max of 200 in the box. The only w...
Paul Dobbs over 2 years ago in RingCentral Phone 0 Under review

Please consider adding status descriptions to live reports, to justify why someone is on DND. This will also help management track availability of employees at a glance..

If an agent receives a call for another agent and they see they are on DND, it will help if it showed a description (at lunch, meeting, away from desk) as well as a timestamp, so the agent can gage how long it will be before the agent returns. Cur...
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Ability to track number of calls transferred from main number to other extensions

To track the number of calls actually answered on the main line. The current statistics only show the inbound/outbound calls but the number of calls that ignored or transferred to other extensions.
Guest over 1 year ago in RingCentral Analytics 1 Planned

Call Queue Audible Alert

Please add an audible alert option to the call queue monitor when all lines are busy on telephone calls (Similar to call waiting) Our company employees do a lot of paperwork as well, so we don't stare at our monitors all day.
Samantha Berry over 2 years ago in RingCentral Analytics 0 Future consideration