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Allow for custom Dial by Name greeting.

We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

"Add to Left Sidebar" Shortcuts & "Set Landing Page to..."

It's very aggravating not having a quick shortcut on the left sidebar area to access "Messages", and/or being unable to set my startup landing page to our Team Chat group. This would definitely benefit the app and it's users; not having to navigat...
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Delete All Button for direct messages sent in the app

No description provided
Guest about 2 years ago in RingCentral Analytics 0 Under review

Delete company contact from RingCentral app

I suggest to have a delete option be added on the RingCentral app contacts especially for deleting company contacts.
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Enable the RingCentral App to use the *9 mute feature

Ring central App does not allow us to use the *9 feature unless call is transferred from the desktop.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

RingCentral for Salesforce: Ability to have multiple layouts in RC CTI component

As more departments/teams use RingCentral for Salesforce, it would be helpful if it was possible to be able to define multiple layouts for different users. That way, we can tailor which data our users need to capture.
Richard Pomeroy about 2 years ago in RingCentral Integrations 0 Under review

RingCentral for Salesforce: Canned Responses

It would be a great if admins had the ability to defined canned responses (i.e. pre-defined text) that users could select when making calls. For example, when users call and leave a voicemail. This could then be added to the 'Notes' without users ...
Richard Pomeroy about 2 years ago in RingCentral Integrations 0 Under review

Status in search

If I want to see is someone is green, I have to click Search, then type their name, then click on them to see if they are green or red. I'd like to see their status in the search results so I have an idea if they'll answer the phone without clicki...
Greg Widener Ext 1171 about 2 years ago in RingCentral Web/Desktop App 2 Under review

AUX CODES

I would love to see Aux codes added as an option for agents. This would be so beneficial to document queue adherence, as well as hold accountable for breaks, lunch, meetings, etc.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Live Call Waiting Data

Would be great to have a live call queue so we can see howmany people are calling and howmany people are waiting in the queue for our suicide prevention line.
Michael Everett about 2 years ago in RingCentral Analytics 1 Already exists