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Tracking Texts as a KPI

For staffing purposes, it would be very helpful if we could measure text messaging - including the timing and frequency of texts - as we do with phone calls.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Dynamic outbound caller ID

Ability to setup rules as a company or user that would dynamically change the outbound caller ID based upon the area code being called. Ex. If you have a 972 area code and 469 area code as a company number, if you call someone with a 972 area code...
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Do you have a report that tells us the outbound caller ID for all our users and phones? At the moment we have to manually check everybody's account to see whether there outbound caller ID is correct on users who have more then one phone.

Do you have a report that tells us the outbound caller ID for all our users and phones? At the moment we have to manually check everybody's account to see whether there outbound caller ID is correct on users who have more then one phone.
Guest over 2 years ago in RingCentral Phone 1 Future consideration

Administration of SMS history when reassining extension

The problem I ran into is assigning a new user to an unassigned extension: Old SMS history was available to the new user. Problem: C-Level or other VIP users may have communicated sensitive data that would otherwise be restricted to the new employ...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Enable to push to answer calls on the unified app

Enable to push to answer calls on the unified app using the Trucker Bluetooth Headset with Microphone
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Prompt for Client Download

Currently, when an attendee click a meeting link, the RingCentral Client is automatically downloaded every time. It is a common behavior to click the link in the meeting invite instead of going to the RC app and starting the meeting from there. Th...
Edward Huels over 2 years ago in RingCentral Meetings & Webinar 2 Under review

911 Alert Routing

We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from ...
Guest over 2 years ago in RingCentral Phone 1 Future consideration

Contacts on MacOS app

In the MacOS none of my iCloud contacts show up. It's very frustrating because I can't see at a glance who called or left a voicemail or call recording. My contacts appear just fine on my iPhone.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Add multiple block numbers in user settings and download blocked numbers

Add multiple block numbers in user settings ext-screening, greetings and hold music- blocked calls as to save time rather than just putting 1 number at a time. download all or multiple blocked numbers to remove from blocked number list
Guest over 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Tool to clear out app history (profile pic, conversations, messages, etc.) before reassigning an account to a new user.

When a staff member leaves and is replaced, the new person is assigned their predecessor's phone number and therefore inherits the old user's app settings, chat history, profile picture, etc. I would like an option for the admin to wipe the accoun...
Lisa Feinman over 2 years ago in RingCentral Web/Desktop App 1 Future consideration