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Admin Can set what Caller ID can use for certain Ext

to have the option of changing the caller ID. So, I can select which users have the option to change their caller ID from the dialer
Guest almost 2 years ago in RingCentral Web/Desktop App 2 Already exists

Allow meetings with teams to be scheduled.

Most of the time, managers want to have meetings with their teams. They also want to be able to schedule these meetings in advance. Almost ALL other meeting apps have this feature, it's nothing new.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

On Hold Times Upgrade

WE would like the option to have a more time limit to when someone is placed on hold. We are a travel agency that will have multiple things to do. If we call an airline and they put us on hold for 2-3 hours (yes, this happened in Covid) we want th...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Ability to block an attachment in undetected phishing email

Some of phishing emails are not detected. For security reasons, it would be necessary to be able to block the attachment, to avoid a download by an agent if the email has been identiifed afterwards as phising.
Guest almost 2 years ago in RingCentral Engage Digital 0 Already exists

Reference number on sent fax

Hi, There should be some sort of auto generated reference number on sent fax from which it can be tracked. When sent multiple faxes to some client and we need to point to one specific in it, there is no easy way.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Allow user extension to route call to a paging extension

We want an option that if a user extension is not available or if it is not during after hours, we can route calls to a paging extension instead.
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Multiple Folders within Contacts to organize contacts

Multiple Folders within Contacts to organize contacts . I have current clients, real estate agents, Insurance agents, past clients and many others and it would be nice to have them sorted into different folders
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Ability to pickup existing park lines in the RingCentral App

When our users place a call on a park line using a desktop phone, we cannot pickup the parked call using the RingCentral App.
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Automated calling of phone numbers one after the other

Is there a feature where I can set up RC to continuously call a series of numbers and if someone answers the phone call, then, it gets connected to one of our live agents?
Guest almost 2 years ago in RingCentral Phone 0 Under review

Docusign like feature in the RC meetings

It helps people in the meetings, to go through the documents and also sign them.
Goutham Ratakonda almost 2 years ago in RingCentral Meetings & Webinar 0 Under review