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Make "Post Message Via Email" dialogue accessible at top level team sub-menu

Said simply - make it work the way it did in RingCentral (GLIP) Classic. On the left side nav for teams, there are the three dots for a sub menu for teams. Currently the options are: Mark as unread Open team profile Notification preferences Move c...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

RingCentral Phone App and Unified App Call Queue search/contact parity

The RingCentral Phone app allows you to search for Call Queues by name or extension when transferring or making a call. Receptionists searching for a Call Queue to transfer calls cannot find Call Queues by name or extension. Alternative is to impo...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Be able to allow/restrict video recordings for RingCentral Video to certain users

Be able to allow/restrict video recordings for RingCentral Video to certain users
Rona Orenstein about 2 years ago in RingCentral Admin Portal / RingCentral Video 2 Needs more information

RingCentral for Salesforce: Auto Log Notes - enabled by System Admin

'Auto log calls' is able to be enabled at a system level by the admin. We have found that 'Auto log notes' is also a very useful feature. However, users must be aware/activate this themselves. If possible, providing the same admin level control ov...
Richard Pomeroy about 2 years ago in RingCentral Integrations 0 Under review

RingCentral for Salesforce: Record Types and Picklists

It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users...
Richard Pomeroy about 2 years ago in RingCentral Integrations 1 Under review

Override the wrap-up time

Not always do members of the call queue group need to be unavailable for the whole wrap-up time (we have it set to 1 min). We would like a way for the member to override the wrap-up time and join back into the queue to help the next person on hold.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

A way to identify peak call volume

I've attached an example we are looking for. Peak hours month by month. We are looking to have an easy way to see where we need to resource our staff to best support our customers. As we are a technology solutions and service company for Retail an...
Guest about 2 years ago in RingCentral Analytics 1 Future consideration

RC Salesforce plugin - Feature request to enable mandatory fields within the RC component

In Salesforce we use mandatory fields to enforce our advisors to complete relevant sections of a task/activity. It would be useful to be able to have these mandatory fields reflected in the RC component which would ensure that our advisors are com...
Paul Fletcher about 2 years ago in RingCentral Integrations 1 Under review

Salesforce WebRTC plugin - Date format is limited to US format

When updating calendar dates in the RC plugin for Salesforce the date displayed is in US date format - this is even with the computer set to UK date format and our Salesforce environment being set to display in UK date format too. Please can this ...
Paul Fletcher about 2 years ago in RingCentral Integrations 0 Under review

Salesforce Plugin - Improved error handling messages would help users to better understand what has gone wrong

When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"
Paul Fletcher about 2 years ago in RingCentral Integrations 1 Under review