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Add the ability to automatically accept a video call in an Avaya CU360 ACO Room

we have two Avaya CU360's set up as Avaya Cloud Office Rooms. There is a setting to automatically accept a video meeting invitation when not in a meeting, but it apparently only works with Poly gear, it would be nice if that also worked on the col...
Guest about 2 years ago in RingCentral Rooms 0 Under review

I need a extension of call recording lasting longer than 3 months.

I am disabled and as a result I rely on my recording to keep up with the conversations I have with my customers. I can not do written due to my disability. Any chance RingCentral and make a special arangment for disabled people to keep the recordi...
Guest about 2 years ago in RingCentral Admin Portal 1 Under review

Option to Automatically Forward Email to Group Chat

I want to automatically forward email to RC group chat
Jenny Remolacio about 2 years ago in RingCentral Web/Desktop App 0 Under review

HUD should display incoming number, not name

The HUD used to display the incoming number. Now it just shows the user name.
Guest about 2 years ago in RingCentral Phone 0 Under review

Option to Disable Missed Call Popup on deskphone.

Would like to be able to disable the Missed Call Popup on Yealink T48S (and other Yealink models). Would also like to disable the MissCall Power Light Flash.
Guest about 2 years ago in Hardware 1 Under review

Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)

The application allows you to adjust the volume, however that setting controls the call volume and Ringer volume. This needs to be separated into two distinct settings; Ring Volume and Call Volume. Due to the issue of call waiting not being able t...
Leland DeGolier about 2 years ago in RingCentral Web/Desktop App 3 Planned

Being able to provision 2 or more Digital Lines on 1 desk phone

Being able to provision multiple lines under one phone so they may be able to receive and distinguish calls from multiple business/TN using just 1 device
Denice Abbey Dizon about 2 years ago in RingCentral Phone 1 Under review

Sip Error Place it on pass options

We have to count every pass and when we make a call it goes through a verification process (Gryphon) prior to the call being mad if it is aproved the dialer will then make the call. If the call has a sip error the system (Engage Voice Dialer) will...
Guest about 2 years ago in RingCentral Engage Voice 0 Future consideration

Set logon hours for access to ringcentral.

We have hourly staff who we would like to restrict access to RingCentral to only their working hours. Example staff member “Jane” can only access or sign in to RC on an access schedule M-F from 8 AM to 5 PM after. She would not be able to sign int...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Ability to detail the "abandoned" calls

I would like to know where the abandoned calls are coming from. I have a concerning amount of abandoned calls, but I can't pinpoint which extension they're coming from. This would be helpful information to know for performance and planning purposes.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration