All ideas

How are the SLA calculated - can we set our preferences.

Please give serious consideration to adding the ability to Facebook Live a Ringcentral Meeting.

When in a meeting via RCVideo/Glip, having the ability to see messages or engage in a glip message on same screen vs minimizing your meeting, in order to respond to a glip message, or create a task, or multi task. If we could have a split screen o...

Please see the attachment. Column J shouldn’t state ‘Average Score’. Please change to ‘Score’. The numbers listed are individual scores for the agents. They are not averages.

Please add a differentiator in reporting so that the user can run a report based on the interaction date or the evaluation date.

A user may need to type their feedback comments into a Word document first and then copy/paste into the QM Tool Evaluation Form. When we copy/paste from Word into the QM Tool, quotation marks and apostrophes disappear.

Please add the Interaction Date to the Calibration Screen; see screenshot

Now I need a separate phone for Ring Central, I do not want two phones. I came here from Vonage after trying 8X8 unsuccessfully.

When a user is routed to someone's voicemail would like the ability for user to press a number (for example, "0") to escape voicemail and return to call queue. This would allow someone to speak to another person instead of being forced to hang up ...

When a calibrator submits their evaluation for a calibration, the calibration form is gone; it can’t be accessed anywhere. We should be able to see the different calibrators forms in the Calibration tool. All we see is the variance. We need to see...