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Call Monitoring an extension indefinitely, through all calls/call attempts. -Not just one call at a time...

Monitoring Feature REQUEST When we used to have Vonage, when you monitored someone, your extension "sat" above the monitored extension, hearing every call that came in. Currently, RingCentral customers can only use the monitor button for o...
Monroe Thompson about 2 years ago in RingCentral Phone 1 Under review

calendar

Please add back the calendar to show both events and tasks on the calendar. The new version only shows events which isn't as user friendly with how we utilitze application in our office.
Sheila Weymiller about 2 years ago in RingCentral Analytics 0 Under review

Add a distinction for personal/work calls via RC App

I work from home and use my cell phone/RC app for the majority of my calls. Aside from seeing my office number, there is not a distinction of personal/work calls. I like seeing the persons number so I can search the account as I am receiving the p...
Guest about 2 years ago in RingCentral Mobile App 2 Under review

ACT! CRM Integration

They have over a million users, want to call using VOIP and ring central
Guest about 2 years ago in RingCentral Integrations 2 Under review

Allow adding to contacts from browser call tab

When using app.glip.com from a web browser to make a call. The absolutely ideal time to add the personal being called or calling to contacts etc is while on a call. Please an ability to add to contacts from the phone dial page. All after a call fi...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

IVR Reporting on options

Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.
Zoe Ratchford about 2 years ago in RingCentral Analytics 2 Future consideration

Mask number for SMS

I want my clients to only see my mobile number for all calls and text / sms messages sent from my ringcentral account. I want to mask my RingCentral number with my mobile number for both calls and text/sms message.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

The caller ID needs to reflect the office main phone # with the corresponding extension for phone calls and texts

Our clients will be able to recognize who is calling or texting them.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Export Voicemail List to CSV

We're looking for a feature where we can export a specific user's extension voicemails to a CSV for audit.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Alternate View for HUD that obscures name/number

Currently, when showing the active call it also shows to whom the person is talking or the phone number for the person, we would like a way to turn that off so that you can see they are on an active call but you can't see to whom they are talking.
Mendy Luther about 2 years ago in RingCentral Web/Desktop App 2 Under review