All ideas

Our clients will be able to recognize who is calling or texting them.

We're looking for a feature where we can export a specific user's extension voicemails to a CSV for audit.

Currently, when showing the active call it also shows to whom the person is talking or the phone number for the person, we would like a way to turn that off so that you can see they are on an active call but you can't see to whom they are talking.

In prior version, you were able to see the date / time stamp along with the body of the text in a list format without having to hover over or click into every text. This makes it difficult to find communications. Please give an option as to how to...

One of our administrator created Subscription in live reports ... but he is the only one who is able to add or remove a user from the suscription

As of the moment only the user who created the report can view the performance. There should be an ability to share it.

We use Google SSO. When we were testing the system we did not have "enforce SSO" enabled and the Google SSO button worked fine. We turned "enforce" on right before going live. SSO now does work if a user clicks on SSO button, or just enters their ...

For training purposes, allow 2 people to use two different phones or desktop applications to be on the same phone call. Much like how a split training headset would work

When on a call, there is currently no way to automatically silence or forward incoming calls. This is disruptive to the current call, especially because the ringing of the incoming call is louder than the person on the current call. The user can c...

Please add the ability to manage certain physical features of the Phones from the Cloud UI, rathe than the phone webUI, which is no longer accessible on some phones due to the firmware version.