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ERPNext Support

ERPNext is a comprehensive, cloud-focused, open-source ERP system by Frappe. The software is very user-friendly, and accessible to businesses looking for their first ERP system. Integrating these two softwares could create many powerful tools, wit...
Ricardo Marimon 5 months ago in RingCentral Integrations 0 Under review

Ability to customize record call option in app

Ability to customize location for "Merge call", "Transfer call", "Record call", etc. in RC app to better accommodate work flows
Chad Peddycord 5 months ago in RingCentral Web/Desktop App 0 Under review

I would like to upload all my contacts in bulk rather than 1 at a time.

i would like to drag and drop a contacts database from excel into RingCentral. People in inspections, sales, or purchasing as well as other areas where they make numerous contacts would benefit from being able to import contacts in bulk.
Melissa Ellis 5 months ago in RingCentral Phone 0 Under review

Selective application of global filters

We would like to be able to change the dates globally on a dashboard without also having to change hours or days of the week for day segmentation analysis.
Katie Lopez 5 months ago in RingCentral Analytics 1 Needs more information

QOS and call logs for CX1 to RC connections

Currently, our CX1 agents take all call on RC endpoints (RC softphone, or RC provisioned Polycom phones) via CX1 Station ID's. Unfortunately, RC call logs aren't recording these connections at all. Also, we can not get any QOS data on these calls....
Anthony Cherry 5 months ago in RingCentral Analytics 0 Under review

On Behalf

When scheduling a video meeting on behalf, its adds the meeting to the user doing the scheduling, which then puts her into a In Meeting status, but she isn't in the actual meeting. Need to have way that when you schedule on behalf, it doesn't add ...
Avail Tech 5 months ago in RingCentral Meetings & Webinar 0 Under review

Allow multiple instances of the Ring Central Desktop app to be launched

Currently the phone HUD can be popped out to a separate window, but with all of the recent updates to the phone features of the ring app, it would be nice to have the phone section open separately from the messages section. Currently, when attempt...
David Lodge 5 months ago in RingCentral Web/Desktop App 0 Under review

Option for callers to enter extension number even if IVR menu is set-up

The customer wants the callers to enter direct extension numbers even if the IVR Menu is set up. Wants to set up a greeting for the callers to hear that they can enter the extension number or additional key press options.
Janice Matabuena 5 months ago in RingCentral Admin Portal 0 Under review

Ability to forward calls based on calendared events

We have in person staff meetings roughly every 2 weeks. I have entered these staff meeting into my Google calendar. I would love to be able to make it so whenever I am in these staff meetings, all messages and calls would be forwarded to my admins...
Jeff Russom 5 months ago in RingCentral Web/Desktop App 0 Under review

Choose between internal and external calls on Active Users graph

It would be useful to be able to share the graph of Active Users just based off external calls.
Jerry Fossey 5 months ago in RingCentral Analytics 0 Under review