All ideas

We assemble freelance writers from all over the world into our RC groups. All of the writers are able to see all of the other writers. It would be great if the email accounts were not visible and someone would have to message them in RC which woul...

I handle more than one business on RC. I currently have multiple numbers set up with different greetings for each number (under custom rules), that reflects the business they are calling. These numbers all ring to my cell but when I pick up I have...

This would be useful so if I need to look at another feature, I can do that while listening to a voicemail. Right now, I played the voicemail and it stopped when I moved away from the phone tab

I would like to be able to add rows for Users and IVRs. Some of my IVR options transfer to other IVR menus while some options transfer directly to Users. This functionality would allow me to better assess the efficiency of my IVRs by comparing tra...

Privacy. Nobody else really needs to know who the CEO is on the phone with.

When we want to be able to pickup from more than 10 queues we should have the availability for this- it provides better service to our clients to ensure no calls are going missed and we do not have to choose which account is more of a priority

I work on a MAC -- the most updated operating system. When I schedule a meeting -- the integration with the Microsoft Outlook Calendar is such that it is not easily apparent how to invite attendees once the meeting has been scheduled. One has to c...

Due to the changes with texting and added allotments to accounts, it is imperative that users be able to see a running total of the text messages sent/received in a convenient spot. No user should be required to count text messages or just hope th...

We work with Shaw Communications. When we are calling customers, we are able to call into their VOIP system, go the correct way through the prompts, then a dial tone comes on the phone. At this point we dial the customers phone number and its SHAW...

Like preventing outgoing calls for lines with no e-911 address assigned, shut off voice mails by default until the ext. is registered to an account that can access the voice mail. this would automatically be enabled once registration is completed ...